Data Entry Sales Floor
Resume:
Donna Ignacio
Wolcott, CT *****
********@*********.***
Mature, self-motivated individual with strong phone skills. A responsible person who is productive in any office environment.
Work Experience
Administrative Support Specialist II
City of Waterbury - Waterbury, CT
February 2005 to Present
* Create and maintain data spreadsheet to facilitate tracking of work orders
* Input any issues that arise within a school into the data base
* Keep constant communication with various school custodians to ensure that the issue got resolved or is in process of being resolved
* Follow up with supervisor's and/or principal's regarding upcoming projects Footwear Sales Associate
Kohl's - Waterbury, CT
November 2012 to October 2018
Fill sales floor with new merchandise, assist customers on the kiosk with online orders, ticket new merchandise and put on sales floor, mark down merchandise and organize on sales floor, answer phones calls
Medical Collections Representative
Accelerated Collection Systems, Inc - Waterbury, CT January 2002 to November 2004
* Follow up of all Insurance claims with the client and Insurance companies for any discrepancies
* Resolve medical insurance issues for both client and debtor
* Heavy phone contact of debtors to encourage bill payment and with clients to ensure accuracy of information
* Accurate and clear entries into the call tracking database system for each call made and received
* Use of headset to communicate with debtors and clients via the phone
* Monitor daily contact sheet for immediate follow up on accounts
* Skiptracing and Credit Bureau inquiries and removals
* Daily bank deposits for company
* Data entry for new and existing accounts, insure quality of data entry
* Follow all HIPPA compliances
* Train new employees
* Meets company established performance and customer service standards
* Responsible for Month End processing and mailings Customer Service Representative
State Credit Adjustment Bureau - Waterbury, CT
June 2001 to December 2001
* Phone receptionist
* Accurately evaluated client/debtor needs and transferred to correct department
* Provided phone coverage for collectors and helped in the collection of monies as needed
* Data entry of new accounts and existing account information
* Filed, faxed and photocopied material
* Operated all typical office equipment
* Worked with legal documentation to ensure proper mailing and filing was completed Customer Service Representative
SNET - New Haven, CT
August 2000 to December 2000
* Heavy phone contact with both potential and existing customers
* Input/verify all customer information including both new and established customers
* Review customer accounts and resolve any problems or questions in a timely fashion
* Evaluate customer needs and wants and provide a feasible solution
* Input product information according to customers needs Cashier
BJ'S Wholesale Club - Waterbury, CT
November 1998 to November 2000
* Responsible for setting up front end for the start of business
* Ensured customer satisfaction
* Balanced out drawer at end of shift
* Assisted in coordinating special events for store Assistant Manager- Footwear Department
Bob's Stores - Waterbury, CT
October 1986 to August 2000
* Supervision of employees within department
* Scheduling of employees work hours to ensure proper coverage on floor at all times
* Responsible for supervision over cashiers and other department associates when covering front end
* Safety Crew Team Member: reassuring customers and employee safety
* Responsible for merchandising on the sales floor in designated zones
* Maintained a professional demeanor when dealing with diverse people or situations
* Responsible for closing procedures and monies as needed
* Received Employee Award: 3,5 - and 10 year pins
Education
High school or equivalent
Skills
• Retail for 20 years ManagementTyping 60 words per minuteSelf-starterMulti-task oriented Certifications and Licenses
driver's license
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