Front Desk High School

Shelby Serome

*********@*****.*** 910-***-**** Fayetteville, Nc

*Bilingual: English & Creole*

Education

Davenport High School — High School Diploma

**** – 2024

Skills

Strong time management & organizational abilities

Excellent verbal and written communication

Conflict resolution & problem-solving

Flexible and adaptable in fast-paced environments

Active listening & attention to detail

Computer & technical proficiency

Delegation & teamwork

Professional Experience

Front Desk / Night Auditor Supervisor

Celebration Hotel – Celebration, FL Aug 2023 – August 2025

Directed daily front desk operations by training and mentoring a team of four agents, enhancing their skills in guest service, conflict resolution, and procedures, which led to a more efficient and guest-focused team.

Conducted the meticulous night audit process, reconciling all financial activity for the day across 150 rooms to ensure complete accuracy in revenue reporting for management.

Assumed full responsibility for all hotel operations during overnight hours, adeptly managing guest emergencies and ensuring the safety and security of the property and everyone in it.

Addressed and resolved complex guest concerns with a focus on compassionate service, successfully de-escalating situations to rebuild guest satisfaction and encourage repeat business.

• Maintained impeccable administrative records, managing reservations, guest accounts, and financial data within the property management system with a high degree of precision.

Cashier

Publix – Davenport, FL May 2023 – Oct 2024

Processed cash, credit, and refund transactions efficiently using POS systems.

Delivered friendly, professional customer service by answering questions and offering product suggestions.

Maintained accurate stock rotation and inventory records.

Server

Grill Express – Orlando, FL Mar 2018 – Apr 2020

Provided attentive service to ensure high levels of customer satisfaction.

Memorized menu details to answer guest questions and accommodate special requests.

Anticipated customer needs and resolved issues in a professional manner.

Thrived in a fast-paced dining environment while maintaining courtesy and professionalism.