Customer Service Real Estate

QD

QUOC D. NGUYEN

****************@*****.*** 650-***-**** Houston, 77024 WWW: Bold Profile

Skilled Heat Treatment Technician with comprehensive experience in performing various heat treatment processes like annealing, hardening, and tempering. Strong knowledge of using modern heating equipment, interpreting blueprints and meeting industry standards. Known for problem-solving abilities, technical skills, safety compliance and contribution to productivity improvement in previous roles.

Account Management

Cargo Tracking

Customer Service

Document Transmission

Issue Resolution

Rate Researching

Billing

Invoicing

Bilingual (English/Vietnamese)

Typing (65 WPM)

10 Key

Microsoft Word

Microsoft Access

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Microsoft Works

AS400

QIVA Training

HP3000

D'CID (French Application)

Orvis

Temperature monitoring

Equipment troubleshooting

Heat treatment processes

Safety compliance

Thermocouple operation

Inventory management

Effective communication

Problem solving

Attention to detail

Process documentation

Industrial Thermal Service Westlake,

Louisiana

Heat Treatment Technician

10/2023 - Current

Ensured that all safety regulations were followed while operating the furnace system.

Monitored and adjusted equipment operation to maintain desired temperatures and times.

Troubleshot operational problems with equipment and took corrective action when necessary.

Utilized thermocouples and pyrometers to measure temperature during heat treatment cycles.

Input accurate program numbers for computer-controlled systems. Loaded and unloaded materials from the furnaces per established procedures.

Operated equipment and machinery according to safety guidelines. Managed household errands and other essential duties. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Completed routine maintenance and repair.

Completed day-to-day duties accurately.

Summary

Skills

Experience

Collaborated closely with team members to achieve project objectives and meet deadlines.

Keller Williams Houston, Texas

Real Estate Agent

03/2023 - Current

Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry. Responded promptly to client inquiries via phone or email. Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases. Created professional sales presentations to effectively communicate product quality and market comparisons.

Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Liaised between sellers and buyers for profitable and efficient sales. Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders. Managed real estate transactions from initiation to closing. Negotiated purchase agreements and contracts with buyers and sellers. Blueprinted Paws Pearland

Owner

04/2017 - Current

Organized purchases and sales of animals to home and research facilities, considering factors such as cost, transportation requirements and desired uses.

Managed all financial transactions associated with the sale of puppies. Monitored food intake, exercise levels, and overall health of puppies. Organized and maintained records of all puppy litters and their parents. Responded promptly to customer complaints or concerns regarding purchased animals.

Created marketing materials such as brochures, flyers, and advertisements to attract potential customers.

Injected females with prepared semen and biological samples for insemination.

Provided guidance to owners on proper care for their new pet. Conducted research into canine genetics to ensure healthy litters. Supported animal health by keeping areas clean, neat and properly sanitized.

Monitored animal health, administered vaccines and injections and took detailed notes on progress against wellness, behavioral, and breeding goals.

Pho Thai Binh Duong Houston, Texas

Assistant Manager

10/2009 - 08/2015

Recruited and trained new employees to meet job requirements. Evaluated individual and team business performance and identified opportunities for improvement.

Organized team activities to build camaraderie and foster pleasant workplace culture.

Reviewed completed work to verify consistency, quality, and conformance. Communicated regularly with customers to gain insights into their needs. Resolved customer inquiries and complaints requiring management-level escalation.

AMC Transport Inc. New York, USA

General Cargo Account Representative

01/2006 - 08/2009

Manage accounts for international shipments of general cargo into the U.S And Canada

Extensive shipment cargo tracking and tracing from supplier door to consignee door

Maintain and ensure company name and reputation by providing quality customer service and attention to every account

Transmit documents to brokers and customers for U.S Customs entry

Immediately customer notification of any shipment delays or holds Resolution for any issues that may occur upon transit of cargo with truckers, carriers, brokers, and warehouses

Competitive rate researching to provide quality service and greater profit margins

Account billing and invoicing

Excargo Services Inc. Houston, USA

Import/Export Coordinator & Customer

Service Representative

01/2005 - 01/2006

Office security - oversee guest entry, inbound trucks, and packages Generate financial reports, accounts receivable, and billing while resolving discrepancies at Port of Houston and local rail for import and export ocean containers

Manage household and liquor goods entering/leaving the Gulf region Enter deliver orders into Citrix mainframe and trained new hires Oversee the needs & requirements of high revenue commercial accounts through extensive follow-up procedures

China Shipping (NA) Agency Co.

Houston, USA

Export Coordinator/Export Customer

Service

01/2001 - 01/2004

Bill of lading entry into AS400 Mainframe system

Ensure deadlines meet with U.S

Customs, EDI Transmissions, vessel closings and filed wharfage with all West Coast vessels in a timely manner

Manifest updated correctors in Qiva Trade Ship system and send telex manifest correctors overseas

Entered all created B/L into Microsoft Access for internal tracking Appointed by upper management to be West Coast Coordinator Solar Shipping Int'l Agency Company

Sugar Land, USA

Export Documentation Agent

01/2000 - 12/2000

Creating bills of lading documents for overseas cargo transport Build customer relations through direct customer support Implemented training course for new recruits-speeding profitability Utilized final loading lists for on board vessel verification of cargo Issuing corrections advisories and overseas telexes Pearland High School Pearland, TX

High School

01/1998

National Honor Society

San Jacinto College Pasadena, TX

Some College (No Degree)

Education and Training

Contact this candidate