Frieda Riojas
Customer service
Dallas, TX
Professional Summary
Accomplished customer service representative with 5 years of experience in high-volume environments, specializing in data entry and client relations. Proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Experienced in managing billing inquiries and resolving escalated issues with professionalism. Bilingual in English and Spanish, proficient in Microsoft Office and 10-key data entry, dedicated to delivering exceptional service in remote settings. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DEVAL LLC-Irving, TX
August 2018 to January 2019
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Customer service in electronics
Walmart-Mena, AR
2006 to 2013
Connect center and layaway. I also implemented price changes, cashiering and helping customers sign up for new phone contracts. I was responsible for setting up new modules changes, this is setting up departments with new product and rearranging isles. I ordered new freight and often helped receiving fill orders for new freight. For one of my managers I was responsible for scheduling employee work hours for our department. I also went through departments ordering product to replace empty shelves I helped organize the "relay for life" events. I volunteered to organize a few of store holiday
parties
Bartender/ Assistant Bar Manger
Fat Cats Bar and Grill-Gun Barrel City, TX
2001 to 2003
This included checking stock, reorder stock.
stocking freezers and all bar wells. Tally monies, Balance daily receipts, make daily bank deposits. I was also responsible for making employee schedules. Accounts Payable Coordinator/Clerk
Neiman Marcus Corp-Dallas, TX
1996 to 1998
Responsible for Elite Vender Accounts.
Apply payments to all current and past due invoices. Research and reconcile any problems on quarterly invoices and statements. Coordinate resolutions with vender representatives. Design and develop forms and documents for departmental use. National Builders Account Clerk/ Accounts Receivable Clerk Brinks Home Security Inc-Carrollton, TX
1992 to 1997
Responsible for receiving and depositing checks, also applying monies to proper accounts. Entering data for invoicing
purposes. Responsible for coordinating with various builders, to reconcile resolutions on their accounts. Prepare mid-month and end of month reports. Coordinate various duties and install of systems with various district offices throughout country. Education
High school diploma
Bishop Dunne-Dallas, TX
Skills
• Accounts Payable
• Data entry
• Spanish
• Phone etiquette
• English
• microsoft office (4 years)
• 10 Key Data Entry
• Microsoft Excel
• Communication skills
• Accounts Receivable
• Microsoft Word
• Bilingual
• Customer service
Additional Information
Qualifications: Microsoft office, word and excel. Ten-key by touch. Excellent communication And people skills. I am also bi-lingual. References upon request.