Human Resources Office Manager

Paula Loudermilk

Email: *****@******************.***

Phone: 817-***-****

Previous business owner/office manager, also responsible all phases of labor relations and employee relations, contract negotiations, accounts payable and receivables. Sr. Legal Assistant with excellent communication and organizational skills. More than 20 years of experience, proficiently utilizing, MS Word, Excel, PowerPoint on and Outlook. Proficient in operating a PC and MAC Computers. Worked extensively with office management, customer service, human resources and employment law implementing strong interpersonal and conflict resolution skills.

Medicare Insurance Agent with proven success at AV Towers Insurance Group LLC, leveraging exceptional organization skills and insurance expertise to drive client engagement and lead generation. Adept at utilizing social media marketing and conflict resolution to enhance customer satisfaction and maintain a competitive edge in the marketplace.

WORK HISTORY

September 2024 - Current

Medicare Insurance Agent at AV Towers Insurance Group LLC – Desoto, Texas

• Assessed competitor strategies and adjusted selling approach accordingly to maintain competitive edge in market.

• Upheld strict adherence to state licensing requirements while performing daily job activities.

• Participated in community events to promote Medicare products and generate leads.

• Conducted follow-up calls with prospective clients who expressed interest but did not immediately enroll in plan.

November 2020 - July 2022

HR Temp Associate and Grocery Department Specialist at Albertsons Tom Thumb

• During COVID, was employed as a temporary Human Resources associate to counsel employees who went out due to COVID related symptoms.

• Ensuring the employees are paid accordingly and placed back in the workforce.

• Then hired as a permanent associate as a Grocery Department Specialist.

• Responsible for entering and proofing weekly and digital ads, setting up new items, price changes, balancing money sheets and working deals from vendors adjusting prices accordingly. August 2019 – September 2024

VP and Office Manager at LEX Homes Inc – Burleson, TX

• Responsible for all phases of human resources for the Company.

• Managed all contracts, insurance policies, bookkeeping, invoicing, collections and payables utilizing Word, Excel, PowerPoint, Outlook on a PC and Apple Computers.

• Worked extensively with subcontractors obtaining bids, writing contracts, waivers, obtaining insurance plans.

February 2011 – November 2021

President and Office Manager.at Loudermilk Excavating Inc – Burleson, Texas

• Responsible for all phases of human resources for the Company.

• Managed all contracts, bookkeeping, invoicing, collections, accounts payable.

• Also responsible for obtaining insurance policies including commercial auto, workers compensation, health, general liability.

• Prepared bids and communications for commercial and residential projects.

• Maintained DOT Regulations for 8 trucks and 10+ drivers. Processed contracts with hired trucking contractors.

• Filed reports in compliance with TCEQ on Storm Water Pollution per regulations. October 1994 – February 2011

Sr. Legal Assistant at Albertsons LLC

• Assistant to Vice President of Labor Relations and Employment Law.

• Perform research and distribute various reports and correspondence to outside counsel for pending litigation.

• Answer associate questions concerning FMLA, Temporary Restricted Work Program, disability, Workers’ Compensation, benefits eligibility, and rate of pay issues.

• Trained new and temporary administrative assistants.

• Establish and maintain confidential files and reports for litigation, unemployment, payroll inquiry, attorney letters, EEOC Charges, Labor Grievances/Arbitrations and general employee complaints.

• Create and maintain reports and filing system for EEOC Charges, Litigation, internal employee hotline complaint calls and loss prevention investigations. Skills:

• Prospecting techniques

• Exceptional organization skills

• Office management

• Customer Service

• Conflict resolution

• Employee relations

• Proficient utilizing all Microsoft Office applications

• Extensive knowledge of PC and MAC Computers

• Medicare

Education: ExamFX online Insurance Licensing Course. NPN: 21293059 Burleson High School – Vocational Office Education References:

Kristy Atwood – 682-***-****

Raymond McCall 717-***-****, ***************@*****.*** Catherine Weil – 817-***-****

Contact this candidate