Revenue cycle Professional in health care

Suk Ching Au Yeung (Sandy)

Healthcare Operations & Program Director

Gaithersburg, MD ***************@*****.*** 240-***-**** www.linkedin.com/in/suk-ching-au-yeung-a6022119

Executive Summary

Healthcare operations and program leader with 20+ years of progressive experience in clinic management, revenue cycle oversight, Medicaid program development, and patient entitlement services. Proven ability to lead cross-functional teams, ensure compliance with federal and state regulations, and drive strategic initiatives that enhance care delivery, optimize financial outcomes, and expand access for underserved populations.

Key Accomplishments

Successfully launched on-site phlebotomy services and expanded lab access for elderly patients at the Health Center, enhancing clinical efficiency and reducing safety risks.

Implemented a new tracking system with a third-party billing company to create standardized reporting tools for billing, collections, and denials, increasing data transparency and workflow efficiency.

Negotiated and reduced costs of medical equipment, security systems, moving expenses, and office furniture by 12% to 25% during clinic setup.

Developed a co-payment tracking system that improved collection rates from 50% to 80% within 12 months.

Established charity guidelines to ensure equal application opportunities for patients.

Collaborated with Primary Care Coalition to implement remote check-in systems, reducing front desk workload and human error.

Launched Health Home and Substance Abuse programs under Medicaid in collaboration with executive leadership.

Secured and managed Section 8 Housing Vouchers for 24 beds, significantly boosting revenue stability.

Maintained a 98% success rate in patient entitlement applications, reducing financial burdens and enabling care continuity.

Supported USDA and SSA audits with zero deficiencies, ensuring federal compliance.

Core Competencies

Healthcare Operations Management

Medicaid & Public Benefits Coordination

Revenue Cycle & Authorization Oversight

Licensing & Regulatory Compliance

Vendor Contract Negotiation

Staff Supervision & Cross-functional Training

Excel Reporting & Data Analysis

Audit Preparation (USDA, SSA)

Program Expansion & Service Integration

Professional Experience

Clinic Manager CCACC Health Center, Gaithersburg, MD (July 2023 – May 2025)

Established an on-site phlebotomy station, improving access and safety for elderly patients.

Created a co-payment collection log, increasing accountability and reducing outstanding balances.

Standardized billing, denial, and collection reports to support data-driven oversight and workflow correction.

Provided financial reporting to the management team based on data analysis.

Monitored daily logs to ensure payment accuracy.

Coordinated with IT to resolve system-related operational issues.

Implemented eligibility checks to decrease denial rates.

Negotiated with vendors to reduce setup costs by 40%.

Revenue Manager Vesta, Inc. (Headquarters) (August 2014 – April 2022)

Led utilization management for Health Home service delivery and billing processes.

Conducted demonstrations and training for caseworkers and billing specialists.

Implemented tracking systems, resulting in over 99% collection rates from Health Home services.

Educated staff on Medicaid rules, regulations, and documentation compliance.

Oversaw entitlement coordinators, ensuring welfare compliance and low rejection rates.

Secured funding and vouchers for low-income consumers under the HUD Housing Program.

Developed and licensed Health Home and Substance Abuse programs under Medicaid.

Administrative Director / Utilization Manager Vesta, Inc. (August 2008 – July 2014)

Reviewed clinic and PRP billing reports, ensuring service accuracy.

Trained consumer employees on front desk duties and HIPAA compliance.

Monitored client authorizations, reducing rejection rates significantly.

Assisted regional leadership with vendor negotiation and state audits.

Education

Master of Science (MS), Healthcare Administration

University of Maryland, University College, Adelphi, MD — May 2008

Bachelor of Science (BS), Family Studies

University of Maryland, College Park, MD — May 1999

Certification

Certified Revenue Cycle Professional — AAHAM (September 2025)

Medical Insurance Biller — ACE Program (January 2014)

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, SharePoint)

FoxPro Database Systems

eCW software and Healthcare Billing Systems

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