Customer Service Data Entry

CARRIE

PACE

************@*****.***

+1-272-***-****

Blakeslee, PA 18610

Bold Profile

Seeking a responsible job with an opportunity for professional challenges

PROFESSIONAL SUMMARY

SKILLS

• Clerical Experience

• Multi-line Phone Systems

• Transcription

• Typing

• Word Processing

• Proofreading

• Microsoft Outlook

• Administrative Experience

• Personal Assistant Experience

• Office Management

• Office Administration

• Calendar Management

• Data Entry

• Front Desk

• Customer service

• Microsoft Access

• Patient observation

• Communication skills

• Patient monitoring

SNHU

Bachelor Of Arts: Psychology

State College of Florida

Port Charlotte, FL • 01/2012

Associates Degree

Rancocas Valley Regional High

School

Mount Holly, NJ • 06/1994

High School Diploma

EDUCATION

A AND C FLOORING - Secretary

Blakeslee, PA • 01/2017 - 10/2020

NHS Human Services - Mental Health Technician

Effort, PA • 01/2016 - 12/2016

Hulse & Germano, Esqs. L.L.C - Legal Secretary/Receptionist Burlington, NJ • 01/2010 - 08/2012

Powers Kirn, Esqs. L.L.C - Legal Secretary/Receptionist 10/2011 - 01/2012

WORK HISTORY

• Customer service

• Filing

• Setting appointments

• Data entry

• Helping solve customer issues

Performed scheduled patient safety checks and documented results to establish patients' well-being.

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Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

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Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.

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Applied de-escalation and limit-setting techniques to promote patient cooperation.

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• Transcription

• Multiline phones

• Typing legal docs

• Filing

• Customer service

• Making appointments

• Keeping court calendars

• Faxing, copying

• Inventory

Farmers & Mechanics Bank - Making Associate

03/2003 - 09/2007

• Data entry

• Filing, keeping client files

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

•

Developed and implemented strategies to increase customer satisfaction and engagement.

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Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

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Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

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• Processing deposits, withdrawals, closures of accounts Opening CD's, IRA's, checking accounts, savings accounts and safe deposit boxes

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• Counting vault totals and ATM totals and making daily reports ASSESSMENTS

• Retail Customer Service, Highly Proficient, 09/19

• Customer Service, Proficient, 12/19

• Work Style: Conscientiousness, Expert, 10/19

• Working with MS Word Documents (Basic), Highly Proficient, 10/19

• Data Entry, Highly Proficient, 10/19

• Administrative Support, Highly Proficient, 10/19

• Attention to Detail, Highly Proficient, 02/20

• Receptionist, Highly Proficient, 12/19

• Dental Receptionist Skills, Highly Proficient, 03/20

• Front Desk Agent (Hotel), Highly Proficient, 07/20

• Customer Focus & Orientation, Highly Proficient, 10/19

• Customer Service, Highly Proficient, 07/20

• Medical Receptionist Skills, Highly Proficient, 01/21

• Work Motivation, Expert, 01/21

• Work Style: Reliability, Proficient, 01/21

• Customer Focus & Orientation, Highly Proficient, 01/21

• Scheduling, Expert, 01/21

• Working with MS Word Documents, Proficient, 01/21

• Cashier Skills, Expert, 01/21

• Attention to Detail, Highly Proficient, 01/21

• Sales Skills, Highly Proficient, 03/21

• Medical Receptionist Skills, Proficient, 09/22

• Attention to Detail, Highly Proficient, 09/22

• Work Style: Reliability, Proficient, 05/22

• Patient-Focused Care, Expert, 09/22

• Work Style: Professionalism, Proficient, 09/21

• Customer Focus & Orientation, Proficient, 09/22

• Legal Skills, Proficient, 10/22

• Front Desk Agent (Hotel), Highly Proficient, 09/22

• Administrative Assistant/Receptionist, Proficient, 08/22 PERSONAL INFORMATION

• Willing To Relocate: Anywhere

• Authorized To Work: US for any employer

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