Project Manager Senior

STAR ELAINYA ETZLER

803-***-**** ****.*.******@*****.*** http://www.linkedin.com/in/staretzler

**** ********* ** ***********, ** 29693

SENIOR SALES & PROJECT MANAGER

Strategic Senior Sales & Project Manager with over ten years of experience driving sales, on-boarding, operational excellence, leading enterprise-wide transformation at Amazon that saved $8.7MM in operational cost through automation and process innovation. Known for building high-performing teams and delivering multimillion-dollar efficiencies through scalable solutions and data-driven decision making.

SOFTWARE

QuickSight Asana Microsoft Office SalesForce Google Suite Slack Adobe Creative Suite Power BI

EXPERIENCE

AMAZON Jefferson, GA July 2020 – 08.2025

Senior Project Manager 09.2021 – 08.2025

Learning & Quality Manager 04.2021 - 09.2021

Operations Manager - Inbound IXD 07.2020 - 04.2021

Key Accomplishments:

•Reduced capacity recovery time after disruption event by .5 days across North America through three phase improvement and automation program, saving $3.5MM in labor, volume under-production and transportation costs.

•Owned full financial accountability for multimillion-dollar logistics improvement program – Direct Delivery, managing cost controls, budgeting, and achieving $5.2MM in cost savings

•Reduced zero-volume plan submissions from 72.3% to under 1% via SOP redesign and training programs

•Reduced sort volume plan deviations from 20.35% to 8.47% through improved forecasting and operational rigor

•Increased plan submissions from 36% to 98% by implementing streamlined workflows and accountability mechanisms

As a Senior Project Manager for Amazon, I lead enterprise-wide operational improvement and transformation initiatives focused on mitigating network disruptions and driving measurable results in cost savings, process standardization, and customer delivery performance. I introduce scalable systems to enhance cross-functional coordination and data transparency, develop executive-facing reporting cadences (WBR, MBR, QBR), and implement SOPs across business lines. I lead a team of 55 Specialists, with a strong focus on mentorship, professional development and career progression.

LOWES HOME IMPROVEMENT Charlotte, NC Oct 2007 – Jan 2020

Store Manager 05.2013 – 01.2020

Assistant Store Manager 05.2012 – 05.2013

District Merchandising Manager 02.2011 – 05.2023

Department Manager 08.2007 – 02.2011

Key Accomplishments:

•Achieved Gold/Silver-level Employee Opinion Survey results 5 out of 6 years as Manager

•Nominated for Store Manager of the Year 2011 and surpassed 100% of sales target 5 out of 6 years

•Delivered the highest Pro business penetration in the market for 2 consecutive years, strengthening client relationships and revenue growth

•Raised operational audit score by 19% within 8 months through meticulous process optimization and team training

•Implemented cost-saving measures, reducing district reset expenses by $100K through resource optimization and planning

After joining the Lowe’s team as a Paint Department Manager, I progressed through multiple leadership roles to Store Manager, recognized for consistently driving high-impact results. I led workforce strategies across teams of up to 355 employees, overseeing staffing, engagement, performance management, and succession planning. I developed and launched a district-wide training program for the newly established Merchandising Team, significantly improving operational efficiency. I designed and executed a strategic training roadmap for new store managers in my district, strengthening leadership development and operational excellence.

EDUCATION

Master in Business Administration (MBA)/Business Marketing Strayer University

Bachelor of Fine Arts College of Idaho

COMPETENCIES

Operational Transformation & Process Optimization Strategic Planning & Execution Change Management & Adoption Strategy Cross-Functional Leadership & Stakeholder Alignment Workflow Design & Automation Initiatives Data-Driven Decision Making & KPI Development Customer-Centric Operations & Service Quality Technology Integration & Roadmap Planning Cost Reduction & Efficiency Scaling Training, Coaching & Team Development Graphic Design SEO

VOLUNTEER EXPERIENCE

Amazon Bar Raiser – 2024

Acted as a bar raiser during employee panel interview processes, as well as an onboarding mentor and support for on-going learning validations.

Glamazon – 2020

Acted as Operational partner to HR, implementing the Glamazon diversity group and organizing events for LGBTQIA+ employees and allies.

Women’s Leadership Conference District 828 (Speaker) – 2015

Volunteered as a speaker at the annual conference to inspire career growth and networking for female leaders.

Shalom House – 2014

Volunteer contributor to community-focused initiatives supporting domestically abused women.

Development Center for Exceptional Children – 2013

Supported programs and activities for children with exceptional needs in Anderson, South Carolina.

Habitat for Humanity – 2013

Contributed to building homes for families in need.

Boys & Girls Club – 2013

Participated in community efforts to support youth development programs.

ADDITIONAL EXPERIENCE

United States Army Reserve - 92Y Supply 8 years

PROFESSIONAL REFERENCES

Colin Hires, Store Manager, Marshalls

Katie Stessel, Principal Program Manager, Amazon

Shawn Garthwaite, Senior Program Manager, Amazon

Chris Johnson, District Manager, American Woodmark

Carrie Skelton, Office of General Counsel, DSS

Matt Mounts, Senior Program Manager, Amazon

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