Customer Service Guest
Resume:
Willie Anthony
Manager
Las Vegas, NV *****
**************@*****.***
Cream of the crop guest service and exceptional work ethics. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
C-Store Manager
Terrible Herbst Gas station - Las Vegas, NV
March 2022 to Present
Over see the entire operation of the store, scheduling, coaching, delegating, daily and monthly reports, invoices, money ordering, safe count and balancing, disciplining, Setting ATM and Kiosk machines, validating the opening and closing of registers, ordering merchandise and office supplies, inventory control.
RCA Rural Carrier Associate
UNITED STATES POSTAL SERVICE (USPS - Full Time)
March 2022 to Present
Mail carrier deliver mail
Customer Service Manager (CSM)
The Source - Las Vegas, NV
August 2021 to January 2022
Focused on building customer relationships by ensuring the satisfaction of customers at all times, supervising the daily operations of the customers service department, setting customer service goals for team members and helping them reach those goals. Interacting with customers and handling customers inquiries and complaint in a timely manner. Responsible for returns and exchange’s, maintaining relationships with profitable customers, making weekly surveys and supporting and growing the business by providing job project management and support for multi services and customer satisfaction. Ensuring all assigned projects are delivered safely, consistently and effectively. As well as supporting our customers as they transition from sales prospects to active users of our products. Interviewing new potential hires, delegating task, coaching and disciplining, scheduling. Lead Spa Host
Paris Hotel Casion - Las Vegas, NV
July 2015 to March 2021
Wipe down the fitness center machines, restock gym towels, restock cups and replenish the sparkles water, prepare coffee and tea, stock supplies: super, stir sticks, creamer, cups, juice etc. fill fruit bowls, and lay out magazines, empty laundry pins, restock bath towels, washcloths and hand towels, stock lockers with robes on wooden hangers, spray eucalyptus every half hour in the steam room and around spa, make sure bathroom and shower doors are always shut and clean, wipe down sinks and countertops, empty trash, ensure toilet paper and set covers are stocked in each stall, clean the urinals, and give supreme customer service.
Shift Manager
El Pollo Loco - Inglewood, CA
April 2004 to September 2014
Handling large amounts of cash, handling customer complaints, inventory, training, motivating and encouraging my team, checking food labels, the cleanliness of the restaurants lobby and work area, overseeing a crew of 8.
EVS Manager
Robert F. K. Medical Center - Hawthorne, CA
August 1992 to May 2003
All aspects of E.V.S., cleaning restrooms, mopping floors, dusting, cleaning windows, stripping floors, puffing floors, waxing floors, minor fixes, vacuuming, taking out trash, handling hazardous waste, making beds, washing sheets and linens.
Education
High school diploma in Basic
Truett Christian School - Long Beach, CA
September 1985 to June 1992
Associate's degree
Bachelor's degree in Theology
Skills
• Perfectionist, great eye to detail, cleaning, organizer and customer relations (10+ years), Shift Supervisor, Team Member, Food Service, Crew Member, Host, Busser, Customer Service, Front Desk,
Customer Care, Customer Support
• Driving (2 years)
• Coffee Experience
• Heavy Lifting
• Cash Handling (10+ years)
• Guest Services (10+ years)
• POS (10+ years)
• Cashiering (10+ years)
• Merchandising
• Food Preparation (2 years)
• Assistant Manager Experience (7 years)
• Delivery Driver Experience (2 years)
• Inventory Control (2 years)
• Retail Sales (10+ years)
• Restaurant Experience (8 years)
• Cooking
• Customer Service (10+ years)
• Serving Experience (10+ years)
• Upselling (5 years)
• Banquet Experience
• Laundry (3 years)
• Catering
• Food Handling (10+ years)
• Administrative Experience (2 years)
• Microsoft Word
• Commercial Cleaning (8 years)
• Restaurant Management (2 years)
• Microsoft Powerpoint (3 years)
• Computer Operation
• Sales
• Supervising experience (10+ years)
• Construction
• English
• Microsoft Excel
• Hospitality (10+ years)
• Cleaning (10+ years)
• Leadership (10+ years)
• Management (7 years)
• Retail management (5 years)
• Time management
• Data entry
• Environmental Services (4 years)
• Pricing
• Serving (10+ years)
• Microsoft Outlook
• Event Planning
• Microsoft Office
• Management (10+ years)
• Succession planning
• Interviewing (3 years)
• Marketing (3 years)
• Store management (5 years)
• Hotel experience (2 years)
• Warehouse experience
• Food management
• Recruiting
• Employee Orientation (2 years)
• Performance Management (7 years)
• Training & development
• Talent Acquisition
• Continuous improvement
Certifications and Licenses
CPR Certification
Food Handler Certification
TABC Certified
Driver's License
Non-CDL Class C
Assessments
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Delivery Driver — Proficient
October 2019
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Supervisory Skills: Directing Others — Highly Proficient April 2019
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: Highly Proficient
Delivery Driver — Highly Proficient
April 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Reliability — Highly Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Delivery Driver — Highly Proficient
March 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Interstate Truck Driving — Familiar
March 2020
Regulations and safe driving practices for long-distance trucking. Full results: Familiar
Work Style: Conscientiousness — Highly Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Receptionist — Proficient
April 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Delivery Driver Fit — Proficient
May 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Work motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Receptionist — Proficient
April 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Receptionist — Proficient
April 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Outside sales — Proficient
January 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Verbal communication — Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Highly Proficient
September 2020
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Restaurant manager — Proficient
October 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Security guard skills — Proficient
July 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Delivery driver fit — Proficient
May 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Food service: Customer situations — Proficient
October 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Cleaner fit — Proficient
July 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Dispensary Agent Card
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