Business Analyst Senior

Professional Experience

DENITRA HARRELL

312-***-**** *******.********@*****.***

A highly skilled Senior Business Analyst with over 15 years of experience in business analysis, quality assurance, and operational management within healthcare systems. Expert in gathering and translating business requirements into practical solutions, improving team efficiency, and leading cross-functional initiatives. Recognized for excellent problem-solving skills, leadership in team-oriented environments, and the ability to manage complex projects. Proven track record of implementing streamlined processes and developing strategic roadmaps that align with organizational goals. Adept at working with diverse stakeholders and excelling in fast-paced, dynamic environments.

Area of Expertise

Business Analysis & Process Improvement Project Management & Strategic Planning Functional & Non-Functional Requirement Development Software Development Lifecycle (SDLC) Stakeholder Management & Relationship Building Data Analysis & Reporting Test Plan Development & Execution Change Management & Solution Design Strategic Roadmap Development Cross-functional Team Leadership Business Requirement Translation Process Optimization & Efficiency Client & Stakeholder Engagement Quality Assurance & Testing Confidentiality & Ethical Standards SENIOR BUSINESS ANALYST HCSC, CHICAGO, IL – COMMERCIAL INTAKE & BUSINESS SOLUTIONS Act as the primary contact for business stakeholders, curating solutions for new ideas and strategic initiatives. Build and maintain relationships with business partners and IT product leads, ensuring alignment on project goals and priorities. Develop and manage strategic delivery roadmaps, identifying key investment areas based on capability maturity assessments. Lead prioritization discussions, ensuring projects receive the necessary funding and resources for timely execution. Facilitate communication between stakeholders, ensuring that strategic objectives and business outcomes are met. Aug 2023 - Present

SENIOR BUSINESS ANALYST HCSC, CHICAGO, IL – COMMERCIAL & DIGITAL TECHNOLOGY DELIVERY Lead the development of both functional and non-functional business requirements to meet organizational goals. Collaborate with Business Solutions Lead to align product development with business strategies. Facilitate cross-functional team initiatives to optimize digital technology deliveries and meet evolving business demands. Consistently revise and enhance processes based on research, industry best practices, and stakeholder feedback. Drive successful project outcomes by aligning business strategies with technological solutions. Sep 2018 - Aug 2023

INFORMATION TECHNOLOGY BUSINESS ANALYST HCSC, CHICAGO, IL Conducted in-depth analysis to define functional requirements, ensuring alignment with business needs and stakeholders. Designed solutions for business units by collaborating with stakeholders to develop automated tests for compliance, regression, and load scenarios.

Led cross-functional teams to redesign processes for optimized efficiency and compliance with industry standards. Utilized data-driven insights to continuously enhance and evolve business processes to meet organizational goals. Facilitated communication between technical and business teams, ensuring clarity and precision in product requirement translations. Jan 2015 - Sep 2018

QUALITY ANALYST HCSC, CHICAGO, IL

Identified and analyzed business requirements to ensure accurate and effective implementation. Developed detailed test plans and cases based on business needs, ensuring thorough testing of all requirements. Conducted systematic testing, documented results, and recommended solutions to resolve discrepancies. Collaborated with internal teams to proactively identify potential issues, providing solutions for continuous improvement. Maintained a high degree of confidentiality, particularly when managing sensitive business data. 2009 - 2015

TECHNICAL BUSINESS SPECIALIST HCSC, CHICAGO, IL

Developed and executed detailed test plans for system upgrades and product development. Collaborated with project stakeholders to ensure alignment on business requirements and project goals. Managed changes in requirements to meet evolving business needs while ensuring stakeholder expectations were met. Produced comprehensive reports, analyzing potential shortcomings and implementing necessary adjustments. Led the planning and implementation of product testing across multiple projects and timelines. 2006 - 2009

REGRESSION TESTER HCSC, CHICAGO, IL

Developed and implemented processes to evaluate system functionalities, ensuring they met predefined objectives. Monitored and evaluated implemented processes, applying corrective actions where necessary to meet desired outcomes. Collaborated with cross-functional teams to ensure testing processes met quality standards and business needs. 2005 - 2006

MEDICAL ADMINISTRATIVE ASSISTANT PALLIATIVE CARE CENTER Managed all correspondence related to the intake and discharge processes, under the guidance of the Clinical Director. Handled data entry, document preparation, and appointment scheduling with attention to detail. Maintained accurate medical records and filing systems, ensuring compliance with organizational standards. Coordinated referrals and ensured timely completion of physician certifications and verbal orders. May 2004 - 2005

Education

University of Phoenix, 2009 – 2013

Bachelor's of Science in Business Administration (BSBA) Technical Expertise

Healthcare Management Systems: Blue Chip Claims Processing, BINQ, BBI, GCPS, CoDS, MoDS Tools & Software: Jira, MS Office Suite, Publisher, Lotus Notes, Soap UI Database & Reporting Tools: Operational Data Storages, Digital Member Channels Applications Key Achievements

Completed “Cohort: Leading Where You Are” Leadership Training for aspiring leaders, enhancing skills in leadership and collaboration. Developed and implemented reusable assets playbooks, streamlining project estimation and forecasting processes. Increased team efficiency by 15% through process improvements and cross-functional communication strategies. Led successful onboarding initiatives for new hires, fostering open communication and knowledge transfer. Trained in advanced BlueChip Interface (BBI), contributing to improved analytical methodologies within the team. Interests

Women’s Empowerment & Leadership (itzDenitra LLC)

Business Analysis & Consulting

Project Management & Customer Service

Administrative Leadership & Operations Management

References

Will be available on demand.

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