Customer Support Administrative

May **** – Present

March **** – May ****

January 2022 – February 2023

April 2021 – December 2021

Talir Shelby

Cypress Texas, 77429

832-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with over 4 years of experience in financial customer support, sales, collections, and client relations. Skilled in analyzing account data, resolving complex billing issues, and maintaining data accuracy while delivering exceptional customer experiences. Proven ability to build long-term client relationships, exceed performance goals, and enhance operational efficiency in fast-paced financial and service environments. Experienced in CRM systems, financial account management, and administrative support, with a strong commitment to professionalism and continuous improvement. Work Experience

Financial Customer Support Analyst

Symmetry Energy Solutions

Provide financial and billing support to commercial and residential energy clients. Investigate and resolve billing discrepancies and payment disputes while maintaining compliance. Process payments, credits, and refunds, ensuring financial accuracy and record integrity. Analyze account data to identify and implement process improvements. Collaborate with finance and operations teams to enhance workflow efficiency and client satisfaction. Deliver timely support through CRM systems while maintaining professionalism in all interactions. Sales Representative

Maven Sales Group

Managed inbound and outbound sales campaigns for energy and service solutions. Developed client relationships, increasing repeat business sales. Delivered persuasive presentations and negotiated deals to meet client needs. Collaborated with marketing and finance to align offers and promotions. Exceeded monthly sales goals through proactive lead follow-up and consultative selling. Monitored performance metrics and provided accurate reporting to leadership. Debt Collector Specialist

Southwest Credit Systems

Contacted clients to collect overdue balances and negotiated settlements in compliance with FDCPA. Exceeded recovery goals through strategic negotiation and follow-up. Resolved payment disputes and maintained up-to-date account information. Generated reports and analyzed trends in delinquent accounts. Partnered with internal departments to improve collection efficiency and client communication. Ensured confidentiality and accuracy across all client interactions. Customer Service Specialist

Leading Edge Connections

Delivered exceptional customer support using Zendesk and Shopify platforms. Investigated and resolved customer inquiries regarding orders and refunds. Coordinated with sales and operations teams via Slack and Salesforce to resolve issues. Trained and mentored new representatives to ensure service consistency. Maintained updated internal databases and documented customer interactions accurately. July 2020- March 2021

August 2016 - May 2020

March 2021 – May 2023

Achieved a customer satisfaction through timely and effective problem-solving Intake specialist

Marble law

Conducted client intake and maintained detailed, confidential records for legal cases. Assisted attorneys with scheduling, communication, and document management. Ensured HIPAA and legal compliance in all data handling and client correspondence. Provided excellent administrative and clerical support to improve office operations. Enhanced client onboarding process by streamlining intake procedures. Delivered professional communication to ensure client satisfaction and accuracy. Education

Cypress Springs HighSchool

High School Diploma

Valedictorian of My Graduating Class

Northwest Educational Institute

Certificate in Medical Assistant Studies

Specialized in Cardiology and Lobotomy

Skills

Financial & Customer Support Skills:

Customer Relations

Financial Account Analysis

CRM Systems (Zendesk, Salesforce) Collections & Dispute Resolution

Payment Processing

Data Accuracy

Negotiation

Sales Strategy

Client Retention

Team Collaboration

MEDICAL ASSISTANT SKILLS:

Medical Records Management

Patient Intake & Scheduling

HIPAA Compliance

Insurance Verification

Clinical Documentation

Phlebotomy

Triage

Vital Signs Monitoring

Administrative Support

Basic Medical Terminology

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