Customer Service
Resume:
Tiffany Thomas
Customer Service Representative
Phoenix, AZ 85041
************@*****.***
Professional Summary
Finding my true purpose in the service industry.
Community oriented.
Faith based learning and experiences.
First generation business owner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mobile Crisis Responder
ComTrans-Phoenix, AZ
July 2024 to Present
Provide non-medical emergency transportation for citizens in all of Maricopa County. Assistance clients needing transportation to and from detox facilities, homeless shelters, emergency rooms and mental health facilities.
Provides assistance with wheelchairs and other ambulatory equipment. Small Business Owner
Love Rescue Recover-Phoenix, AZ
January 2020 to Present
Sole proprietor of detox and mental health facility. Provide services in support of clients becoming sober and self sufficient. Services include but not limited to; psychotherapy, art and music therapy, meditation, life skills training, medication assisted treatment as well as others.
Teacher
KinderCare Learning Companies-Phoenix, AZ
February 2023 to August 2024
Implement state approved curriculum for children aged 3 years to 13 in a clean and safe classroom environment.
Chaperone children on playground and field trips.
Maintain open communication with parents, staff, teachers, volunteers and vendors. CSL
St. Paul Public Schools-Saint Paul, MN
February 2022 to December 2022
As a CSL(Community Support Liaison) my responsibilities include but not limited to; monitoring the hallways of the school, keeping students from roaming throughout the school, maintaining the safety of students, faculty and staff.
Paralegal
Lexington Law-Phoenix, AZ
March 2018 to September 2020
As a Paralegal with Lexington Law Firm, I assisted clients looking to increase their credit scores and improve their credit report.
Answer client questions regarding processes, billing as well as credit bureaus. Process payments and refunds.
Conflict resolution and negotiation.
At Lexington Law Firm, it is our duty to fight for every client has a legal right to fair and accurate credit profiles.
Ensuring clients understand that better credit will create a better life for them. Behavioral Health Technician/Unit Secretary
Lexington Healthcare & Behavioral Center
April 2008 to January 2012
Work under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties.
Acts as receptionists and communicate with patients on the phone and in person as well as family members.
Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.
Provide care for patients as needed
Education
Some college in Criminal Justice
University of Phoenix-Online Campus-Phoenix, AZ
February 2025 to Present
Introduction of the foundational concepts of the American criminal justice system. Understanding how crime data is collected and used to analyze trends and patterns.. Some college in Psychology
Grand Canyon University-Phoenix, AZ
November 2021 to July 2025
Scientific study of the human mind and behavior.
Explored its history and different approaches and aspects of its use. Associate of Arts and Sciences in AAS, Mortuary Science and Embalming/ Embalmer
City Colleges of Chicago
2013 to 2014
Skills
• Microsoft Word
• Microsoft Outlook
• Distributed control systems
• Social Work
• Customer Care
• Google Suite
• Negotiation (2 years)
• Behavioral Health
• Sales Experience
• Customer Service
• CSR
• Case Management
• Warehouse experience
• Microsoft Excel
• Child Protective Services
• Call Center
• English
• Conflict management (2 years)
• Customer Support
• Legal Research
• Medical Receptionist
• Medical Terminology
• Medical Records
• Computer literacy
• Microsoft Office
• Microsoft (10+ years)
• Order Entry
• Data entry
• Paralegal
Certifications and Licenses
AED Certification
BLS Certification
CPR Certification
Paralegal Certificate
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