Customer Service Representative

DARIEUX COLES

**** **** ***** ***** **** Burnie, MD 21061

667-***-**** ************@*****.***

Professional Summary

Energetic, personable, and results-driven customer service professional with over a decade of experience delivering exceptional service across hospitality, retail, and client-focused roles. Demonstrated ability to build rapport with diverse clientele, resolve conflicts with tact and efficiency, and support operational goals through outstanding communication and organizational skills. Excels in fast-paced environments where multitasking, problem-solving, and attention to detail are essential. Eager to bring a customer-first mindset and a polished, professional demeanor to a Customer Service Associate or retail leadership position.

Core Competencies

●Resident & Client Relations

●Front Desk & Administrative Support

●Conflict Resolution & De-Escalation

●Lease Management & Follow-up (Ready for Training)

●Inventory Management & Sales Support

●Scheduling & Office Coordination

●Cash Handling & Financial Accuracy

●CRM Tools, MS Office Suite, Google Workspace

Professional Experience

Sales & Customer Service Coordinator

The New Star Inn July 2021 – September 2023

●Served as the first point of contact for guests, maintaining a welcoming and professional atmosphere.

●Scheduled client meetings, tours, and event bookings, coordinating logistics and ensuring satisfaction.

●Supported internal teams with calendar management, client correspondence, and special requests.

●Provided detailed follow-ups with prospective guests and clients, fostering strong relationships and repeat business.

Shuttle Service Representative / Guest Liaison

Clarion Hotel, Hanover, MD February 2024 – July 2025

●Provided timely and courteous transportation for hotel guests, enhancing the guest experience through professional interactions.

●Communicated with front desk staff and management to ensure seamless guest logistics and coordination.

●Kept detailed records of transportation logs, reported incidents, and ensured adherence to safety protocols.

Customer Service Representative / Event Assistant

Troy’s Caribbean Catering January 2012 – March 2015

●Handled incoming customer inquiries, booking requests, and service issues with professionalism and speed.

●Collaborated with kitchen and logistics teams to ensure timely event setup and client satisfaction.

●Suggested upsell opportunities and custom packages, directly contributing to increased sales and repeat clientele.

Owner / Private Caterer

Darieux Café Catering, Odenton, MD September 2012 – Present

●Managed all aspects of catering services, including client consultations, menu development, and vendor coordination.

●Delivered personalized experiences for private events, from weddings to corporate gatherings.

●Cultivated a loyal client base through high-touch service and exceptional attention to detail.

Cashier & Food Prep Associate

Judy’s Island Grill & Tashes Ankh Caribbean Food July 2004 – July 2012

●Delivered fast, accurate service in high-volume environments, handling cash transactions and preparing food orders.

●Maintained cleanliness, product availability, and customer satisfaction at all times.

●Supported back-of-house functions and inventory checks during peak hours.

Education & Certifications

High School Diploma

Kingsway High School – Jamaica

Concentration: Marketing and Sales

Certifications

●Certified Sales Specialist Sales & Marketing International, 1998

●First Aid/CPR Certified

References

Available upon request.

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