Technical Support Customer Service

JOHN KELLUM

Contact: 864-***-**** • ********@*******.***

SUMMARY

Experienced Guest Services and IT Support Professional with over 5 years of experience in third-shift operations, night audits, and customer service at Choice properties. Proven expertise in technical support, hardware/software troubleshooting, and IT infrastructure management. Adept at delivering exceptional service while ensuring operational efficiency.

CERTIFICATIONS

- A+ Hardware Certified

- Novell Administrator Certified

- MCP Windows NT 4 Certified (Workstation and Server)

EDUCATION

Associate of Science in Information Systems

Waubonsee Community College

PROFESSIONAL EXPERIENCE

Weber Stephen’s

Consumer Care Representative, Tier Two

March 2024 – October 2025

- Provide customer service and technical support for Weber Pellet and Connected Technology products.

Sleep Inn, Gaffney

Night Auditor

March 2022 – March 2024

- Managed front desk operations, guest services, and performed night audits.

- Reconciled daily transactions, prepared financial reports, and ensured compliance with company policies.

Quality Inn Forest City

Night Auditor

June 2021 – March 2022

- Delivered excellent guest services while managing front desk and nightly audits.

- Addressed and resolved customer inquiries and complaints promptly.

Connect Ebs

In-Store Technician

June 2014 – 2021

- Performed hardware repairs, upgrades, custom PC builds, and virus/malware removal.

- Provided technical support and recommendations for customers.

TECHNICAL SKILLS

- Operating Systems: Windows 95/98/XP/7/NT 4

- Networking: LAN/WAN troubleshooting, Novell Administration

- Software: Microsoft Office Suite, Remedy, Scopis Ticketing System

- Hardware: PC builds, upgrades, repairs, and peripheral device troubleshooting

- Tools: Malware Bytes, MS Security Essentials, Adobe applications

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