Order Entry & Fulfillment Specialist

Sara Bagwell McCorvey

Huntsville, AL *****

******@*****.***

+1-256-***-****

Professional Summary

Diligent customer service professional with 10+ years of experience in enhancing client satisfaction and resolving inquiries across various sectors, including healthcare and retail. Proven track record in building strong customer relationships, implementing effective problem-solving strategies, and collaborating with cross-functional teams. Skilled in utilizing CRM software and managing high call volumes while maintaining precise records. Committed to delivering exceptional service and improving operational efficiency.

Willing to relocate: Anywhere

Work Experience

Warehouse Associate

Target Distribution Center-Madison, AL

July 2024 to May 2025

• Inspect incoming shipments for accuracy and quality, ensuring all products meet company specifications.

• Organize and maintain inventory levels, utilizing computer systems for tracking and updating stock information.

• Process inventory at an efficient pace, handling an average of 140 items per hour with precision.

• Uphold strict safety standards and collaborate effectively with team members to manage warehouse operations.

TurboTax Product Expert

Omni Interactions-Remote

February 2025 to April 2025

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction.

• Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints.

• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery.

• Resolved billing discrepancies by collaborating with the finance team, resulting in a reduction in accounts receivable errors.

• Utilized CRM software to document customer interactions and maintain accurate records for future reference.

• Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue.

• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues.

• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns. Lead Sales Associate/Key Holder

Dollar General Huntsville-AL

October 2011 to August 2024

• Delivered high-quality customer service and ensured a well-maintained retail space.

• Handled monetary transactions and inventory management, including merchandise restocking and plan-o-gram execution.

• Contributed to store operational efficiency by participating in opening and closing routines, and upheld stringent cash handling and security protocols.

Advocate4Me Representative

UnitedHealth Group-Remote

January 2023 to June 2024

• Resolved customer inquiries and processed policy adjustments, ensuring accurate and timely service.

• Assisted members with health insurance enrollment and benefits navigation, clarifying plan options and eligibility requirements.

• Handled high call volumes with efficiency while maintaining precise records and coordinating effectively with the claims department.

Employment Specialist/Recovery Support Specialist

Recovery Organization of Support Specialists (R.O.S.S.)-Birmingham, AL August 2021 to January 2023

• Assisted clients in securing access to vital community resources and support services, ensuring their successful navigation through recovery processes.

• Provided critical crisis intervention support and advocated for the needs and rights of individuals in recovery, fostering an environment of care and respect.

• Developed and led addiction recovery and relapse prevention programs, in addition to employment assistance initiatives, resulting in strengthened community agency partnerships and improved client outcomes.

Clinical Office Manager

West Neuropsychology, LLC.-Birmingham, AL

August 2018 to April 2022

• Managed daily administrative operations, ensuring efficient office functionality, including calendar management and maintenance of strict confidentiality protocols.

• Streamlined data entry processes and database updates, contributing to enhanced patient service through timely resolution of customer complaints.

• Facilitated patient care coordination by scheduling appointments and verifying insurance details, while maintaining accurate electronic health records.

Business Office Supervisor

Core Diagnostic Laboratories-Birmingham, AL

March 2020 to August 2021

• Streamlined data entry operations by identifying and integrating automation tools to enhance process efficiency.

• Conducted comprehensive audits to maintain high standards of data integrity and ensured adherence to regulatory compliance.

• Managed the hiring process, delivered coaching to team members, and facilitated ongoing professional development initiatives.

Education

Business Administration (Associate's degree)

John C. Calhoun Community College-Huntsville, AL

January 2005 to May 2009

General Studies (Diploma)

Hazel Green High School-Hazel Green, AL

August 2001 to January 2005

High school diploma or GED

Trade school

Skills

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Crisis management

• Performance management

• Records management

• Data analytics

• HR sourcing

• Relationship management

• OR experience

• Minitab

• Social listening

• Inside sales

• Bartending

• Problem-Solving

• Sales experience within healthcare

• Office Management

• Video Production

• Inventory Management

• Team Building

• Epic

• Team management

• Behavioral health

• Communication Skills

• Microsoft Powerpoint

• Financial software

• Case Management

• Medicare

• Management

• Administrative Assistant

• 10 key typing

• Clerical

• Senior leadership

• Direct sales

• Events management

• Freight

• Bookkeeping

• PeopleSoft

• Laboratory Experience

• Shift management

• Canva

• Attention to detail

• Home health

• Technical writing

• Program Management

• HIPAA implementation

• Public relations

• Box truck

• Outside sales

• Balance sheet reconciliation

• Medical Records

• Product management

• Hospice care

• Vendor management

• EMR Systems

• Phone triage

• Medical collection (4 years)

• Shipping & receiving

• Microsoft Dynamics 365

• Phone communication

• Healthcare privacy protection

• Health information management

• Customer communication

• Landscaping

• Sales support

• Cold calling

• HVAC

• Financial services

• Crisis intervention

• Customer retention

• Appointment scheduling

• Clerical experience

• Strategic planning

• Medical terminology

• Editing

• Hand tools

• Individual / Group Counseling

• Scheduling

• Project planning

• General ledger accounting

• Billing

• Accounting software

• Interviewing

• ATS

• Organizational skills

• Warehouse Distribution Experience

• Travel planning

• Product demos

• Video editing

• Grammar Experience

• Profit & loss

• Document Management Systems

• ADP

• Hospitality

• Logistics management

• Presentation skills

• Customer support (10+ years)

• Microsoft Project

• Social media strategy

• Power tools

• Patient service

• Information management

• ICD-10 (5 years)

• Patient care (10+ years)

• Management experience within entertainment industry

• Dispatching

• Writing skills

• Branding

• Personal Assistant Experience

• Administrative experience

• Employee relationship building

• CRM software

• ICD coding (5 years)

• Zoom

• Heavy lifting

• Order tracking

• Medical claims

• Maintaining an organized workspace

• Report writing

• Basic math

• Windows

• Order entry (5 years)

• Production management

• Call center

• Employee Orientation

• Customer relationship management

• Contracts

• Working with high schoolers

• Merchandising

• CGMP

• CPT coding

• Medical scheduling

• Medical billing

• E-commerce

• EHR systems (7 years)

• Logistics

• Financial accounting

• Business operations

• Process Improvement

• Teamwork

• Project Management

• Phone etiquette

• Accounts Receivable

• Business development

• Document management

• Excel

• Research

• Load & unload

• SaaS

• Front desk

• Account management

• Problem solving

• Dependability

• Health club & gym management

• Accounts payable

• Google Docs

• Team development

• Upselling

• Financial concepts (6 years)

• Lawn care

• IT

• Medical office management (4 years)

• Client email correspondence

• Health insurance

• Window tinting

• Manufacturing

• Microsoft Publisher

• WordPress

• Computer operation

• Statistics

• Brand reputation

• Patient interaction

• Multitasking

• Cross-Functional Collaboration

• Customer support ticket management

• Analysis skills (7 years)

• Delivery driver experience

• Financial management

• Computer literacy

• Nightclub

• Taleo

• Serving

• Transportation planning (2 years)

• Materials management

• Accounts payable and receivable management

• Conflict management

• Order fulfillment

• Animal care (5 years)

• Marketing

• Outlook

• Salesforce

• Social media management

• Power BI

• Accounting

• Insurance Verification

• Medical receptionist

• HRIS

• Typing (10+ years)

• Microsoft Access (10+ years)

• Transportation management

• Patient monitoring

• Administrative tasks

• Client interaction via phone calls

• Medical office experience

• ERP systems

• Microsoft Outlook

• Pivot tables

• Project management software

• Negotiation

• Addiction counseling

• FMLA (5 years)

• Pet care (5 years)

• Microsoft Office

• Customer acquisition (10+ years)

• Supervising experience

• Journal entries

• Client relationship management

• Workforce development (4 years)

• Receptionist

• Sales

• Data Entry

• Talent acquisition

• Employee evaluation

• Insurance third-party billing

• Recruiting

• Operations Management

• Event planning

• Advertising sales

• Revenue cycle management

• Cleaning

• EDI

• Facilities management

• Database management

• Residential construction

• Production planning

• Leadership

• Financial performance report preparation

• Operating systems

• Workday

• Healthcare administration

• Handling customer inquiries

• Interpersonal skills

• Managing clients in a customer support role

• Medical coding

• Laboratory Management

• Sourcing

• General ledger reconciliation

• QuickBooks

• Photography

• Quality control

• Documentation review

• Computer Skills

• Filing

• Payroll

• AI

• Human resources

• Time management

• Hospice

• Retail sales

• Mental health counseling

• Fundraising

• Executive administrative support

• Data collection

• Live Chat

• Ivr

• Clinical information systems

• Assistant manager experience

• Digital marketing

• Quality assurance

• Safety Standards

• Multi-line phone systems (10+ years)

• Cash handling

• Program Development

• Guest services

• Software troubleshooting

• Marketing operations

• Dealership experience

• Aged receivables report

• Social media marketing

• Customer service

• POS

• Calendar Management

• Healthcare System Navigation

• B2B sales

• Client services

• Clinic

• Databases

• Event marketing

• Supply chain management

• Adobe Acrobat

• Management experience within hospitality industry

• Quicken

• Public speaking

• Title processing

• HIPAA

• Project coordination

• Proofreading

• Culinary experience

• Data analysis skills

Certifications and Licenses

CPR Certification

Adobe Suites

Adobe InDesign

Microsoft Office Specialist

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