Customer Service Claims Specialist

Nicole D’Esposito

Dedicated Claims Specialist • Warranty & Customer Resolution Expert

Conway, SC • 845-***-**** • **************@*****.***

Professional Summary

Detail-oriented and empathetic Claims Specialist with over 12 years of experience in claims administration, warranty coordination, and customer service. Skilled in managing high-volume claims with accuracy and compassion, while maintaining compliance with company policies and client expectations. Recognized for strong problem-solving abilities, clear communication, and a commitment to ensuring customer satisfaction through efficient resolutions.

Professional Experience

Claims Coordinator / Warranty Specialist – The RTA Store Hopewell JCT, NY

• Processed, verified, and tracked high-volume warranty and protection plan claims with accuracy and attention to detail.

• Communicated directly with customers, manufacturers, and vendors to resolve claims efficiently and ensure satisfaction.

• Verified documentation and processed claims, maintaining accurate records in internal systems.

• Managed documentation, case files, and claim adjustments while maintaining confidentiality and compliance.

• Coordinated replacement orders, freight claims, and return authorizations to streamline the claims lifecycle.

• Identified trends in product defects and escalated findings to management for quality improvement initiatives.

• Consistently achieved resolution targets and maintained positive client feedback scores.

Customer Service & Administrative Support - The RTA Store Hopewell JCT, NY

• Provided administrative support including data entry, email communication, scheduling, and document organization.

• Handled inbound and outbound calls, addressing customer inquiries and escalating issues to appropriate departments.

• Prepared detailed reports, logs, and spreadsheets to track claim performance and resolution metrics.

• Maintained filing systems and ensured timely responses to client and vendor communications.

Core Skills

• Claims Processing & Documentation

• Customer Resolution & Support

• Warranty & Defect Analysis

• Data Entry & CRM Systems

• Vendor & Manufacturer Coordination

• Microsoft Office Suite / Google Workspace

• Confidential Record Management

• Analytical Thinking & Problem Solving

Education

High School Diploma – Haldane Central School District 2005

Contact this candidate