Customer Service Patient Care
Resume:
MARTINA RAMOS
Phoenix AZ 85051
*******.***********@*****.***
PROFESSIONAL SUMMARY
Dedicated healthcare professional with 10+ years of experience in patient care, home health services, and customer service. Proven ability to provide compassionate care to elderly clients, manage business operations, and communicate effectively with diverse populations. Seeking to leverage strong caregiving and organizational skills in a challenging healthcare position.
WORK EXPERIENCE
Mobile Ice Cream Vendor
Self-Employed 2020 – 2024
• Operated successful mobile business serving diverse customers at events and private parties
• Managed all business operations including inventory, sales transactions, and customer service
• Maintained food safety standards in compliance with local regulations
• Built loyal customer base through exceptional service and relationship building Personal Care asst./MedSurge
Brooks Memorial Hospital, Dunkirk NY 2011 – 2016
• Assisted nursing staff with patient care including hygiene, mobility, and vital sign monitoring
• Performed lab draws, documentation, and assisted physicians with minor procedures
• Conducted hourly rounds, monitored nutrition diets, and provided ambulatory assistance
• Operated medical equipment and maintained clean, organized patient environments Home Health Aide/PCA
Willcare, Jamestown NY
2009 – 2011
• Provided compassionate care to elderly clients with daily living activities including bathing, dressing, and meal preparation
• Developed personalized care plans in collaboration with healthcare professionals
• Monitored client health status and reported changes to nursing staff for timely interventions
• Fostered strong relationships with clients and families to promote trust and communication
Personal Care Assistant
WCA Home, Fredonia NY
2010 – 2011
• Delivered independent living support to elderly women, enhancing daily activities and well-being
• Implemented engaging activities to promote mental and emotional health
• Maintained accurate service records and documented changes in client conditions Customer Service Representative
The Connections, Jamestown NY 2005 – 2009
• Managed high-volume inbound calls for FDIC bank and energy supplier
• Provided solutions for billing inquiries and delivery orders using multiple computer platforms
• Trained new staff on customer service protocols, enhancing team efficiency EDUCATION
Medical Assistant Certification
Apollo College, Phoenix AZ
2003 – 2005
High School Diploma
Polaris High School, Phoenix AZ
1999 – 2003
CORE COMPETENCIES
• Bilingual (English/Spanish) • Patient-centered care • Medical documentation & charting • Microsoft Office Suite • Time management • Team collaboration • Healthcare regulations • Inbound CSR • Switchboard • Computer Compdent
*References available upon request*
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