Call Center Customer Service

Ronnie Ingram, Jr.

**********@*****.*** 678-***-**** linkedin.com/in/ronnie-ingram-jr-b10b5636a

Summary

Results-driven operations and strategy leader with 15+ years of experience in business development, sales operations, and cross-functional team management. Skilled at leveraging data insights to improve workflows, increase revenue, and optimize customer experiences. Adept in project management, performance reporting, and process evaluation. Seeking to bring proven operational excellence and analytical expertise to the Sales Strategist role at Indeed.

Core Skills

Sales Strategy & Business Development

Data Analysis & Visualization (Excel, Google Sheets, Tableau, Google Data Studio)

Process Improvement & Operational Excellence

Project & Program Management

Cross-Functional Collaboration

Client Success & Customer Experience

Budgeting, Forecasting, and KPI Tracking

Vendor & Partner Negotiations

Team Leadership, Training, & Development

Software Development & Technical Acumen (SQL, Web Development, Microsoft Office, Google Workspace, Adobe, Zoom, Teams)

Professional Experience

Cremation Care of Georgia – Conyers, GA

General Manager 05/2015 – 08/2025

Designed and implemented data-driven strategies to improve operational efficiency and reduce costs, supporting sustainable revenue growth.

Built and monitored performance dashboards to track sales, inventory, and labor KPIs, providing actionable insights for business development planning.

Led cross-functional initiatives with vendors, staff, and leadership to streamline workflows, enhance customer satisfaction, and ensure scalability.

Directed training programs and staff development to drive consistency and excellence in service delivery.

Produced monthly reports and presented strategic recommendations to senior management, resulting in measurable process improvements.

Gregory B. Levett & Sons Funeral Homes & Crematory – Decatur, GA

Senior Director 02/2008 – 05/2015

Managed multi-site operations with a focus on process efficiency, client experience, and revenue optimization.

Developed marketing strategies to expand brand awareness and drive service utilization.

Partnered with cross-functional teams to align operational goals with customer service excellence.

Ensured compliance with legal and regulatory requirements while maintaining high-quality standards.

Progressive Insurance – Tucker, GA

Claims Adjuster 02/2004 – 08/2008

Conducted in-depth analysis of claim data, identifying trends and anomalies to support accurate and timely resolution.

Collaborated with cross-departmental teams to improve claims processing workflows and reduce turnaround time.

Presented findings and recommendations to leadership, resulting in improved operational efficiency.

Rite-Aid Pharmacy – Loganville, GA

Manager 03/2007 – 02/2008

Supervised operations, inventory, and staff to meet business goals while improving process compliance.

Analyzed sales and performance reports to adjust strategies for revenue growth.

Conducted team meetings and training to ensure alignment with organizational objectives.

Education

Kennesaw State University – Kennesaw, GA

Bachelor of Science, Software Engineering 07/2025

Gupton-Jones College of Funeral Service – Decatur, GA

Associate of Science, Funeral Service 02/2008

University of West Georgia – Carrollton, GA

BBA, Computer Information Systems 12/2003

Certifications

Software Development Certificate

Georgia State Licensed Funeral Director & Embalmer

CANA Certified Crematory Operator & Arranger

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