Customer Service Part-Time

Diana Kristine Stahlman

**** * ***** **, ****, PA 17403 707-***-**** **********@*****.***

Personal Skills & Qualifications

Customer Service / Customer Engagement / Customer Events (coordination/logistics) / Customer Retention (wine club tele-sales & promotion)

Professional Experience

Platypus wine tours, Napa, CA (Part-Time) 2014—2017, 2022-—2024

Wine Tour Coordinator

Work with clients to put together intimate, customized wine tours. Responsible for tailoring private wine tours to the client’s specific preferences. Conduct phone interviews with client and wineries, providing a one-of-a-kind, top-notch personalized wine tour experience. Performs research with wineries, cultivate relationships with hospitality staff.

Lasseter Family Winery, Glen Ellen, CA (Part-Time) 2018—2021

Wine Educator/ Tasting Room Specialist

Provide front line guest experience by developing relationships that promote the sale of wine and increases brand loyalty. Champion of customer service creating the perfect balance of family and wine education and a private/relaxing experience which includes vineyard talk, and seated wine tasting. Conduct and facilitate the day-to-day operations of the Tasting Room. Handle routine purchasing transactions, accounting of daily sales, participate and assist with Special Events, wine club tele-sales promotions, card declines and card updates.

Applied Materials Inc., Santa Clara, CA 2007—2013

(The global leader in providing manufacturing solutions for the semiconductor, flat panel display and solar photovoltaic industries.)

Marketing Programs/ Events Manager

Primary emphasis coordinating outstanding guest experiences and building loyal customer and vendor relationships.

Manage and coordinate all activities involved in planning and implementing corporate, sales and customer events. Build brand awareness in conjunction with corporate and marketing goals and objectives. Responsible for securing all necessary staffing resources, vendors, and event sites.

Previous Career Experience

Retail Sales Associate—Liberty House, Mountain View, CA

Retail Sales Associate—Neiman Marcus, Palo Alto, CA

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