Accounts Receivable Business Operations

KYLA ROONEY

**********@*****.*** 513-***-**** Hamilton, OH 45011

Summary

Highly-motivated employee with 20+ years of management experience. Desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Office Management

Customer Relationship Management

Operations Management

Goal Setting

Customer service-driven

Proficient in Excel and Daily Sales Report (DSR)

Effective Multitasking

Strong Work Ethic

Experience

Store Owner Alexanders Market and Deli - Hamilton, OH 01/2015 - 01/2017

Developed business from ground up and prepared records and operations

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.

Ensured compliance with state and local laws regarding business operations.

Increased business by developing new marketing and promotional strategies.

Interviewed, trained and supervised employees.

Conferred with customers to understand needs and finalize purchase orders.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created effective business plans to focus strategic decisions on long-term objectives.

Office Manager Pate Appliance Service and Sales - Hamilton, Ohio 01/2013 - 04/2014

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Followed up with prospects on a regular basis to ensure satisfaction with services provided.

Continuously met sales goals via strategic prospecting.

Operations Manager Walt's Barbeque - Cincinnati, OH 01/1999 - 01/2012

Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Analyzed and controlled materials, supplies and equipment operational expenses.

Oversaw financial management, budget management, accounting and payroll activities.

Engaged with existing and potential clients to gain insight into needs.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

General Manager Gatorz Sports Rock Cafe - Cincinnati, OH 01/1993 - 01/1999

Developed and implemented operational strategies to improve efficiency reduce costs and maximize customer satisfaction.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

Recruited, trained and empowered employees to achieve key performance indicators.

Tracked monthly sales to generate reports for business development planning.

Certifications/Training

Responsible Alcohol Management Program (RAMP) Training

Serve Safe Certification - Ohio Department of Health

Membership

Chamber of Commerce

References

References available upon request.

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