Administrative Assistant Customer Service

Nicole Fitzpatrick

*************@*****.*** 860-***-**** Hartford, CT 01028

OVERVIEW

Experienced in customer service, sales, and executive support roles. Skilled in appointment scheduling, account management, administrative duties, and database management. Strong communication, problem-solving, and organizational skills. EDUCATION

Bryan university

August 2024 - May 2025 Incomplete Associates, Medical billing and coding Cortiva Institute

July 2017 - March 2019 Certificate, Massage Therapy/Therapeutic Massage Manchester Community College

September 1995 - June 1996 Incomplete Associates, Psychology WORK EXPERIENCE

Appointment Scheduler and sales Assure call

May 2025 - September 2025

•Scheduled appointments efficiently, maximizing the utilization of available resources and minimizing gaps in the calendar.

•Conducted sales calls to potential clients, effectively pitching products and services to drive conversions.

•Managed appointment cancellations and reschedulings with professionalism and courtesy.

•Worked closely with the sales team to coordinate appointments with leads and prospects. Account Manager and sales Teleperformance

February 2018 - November 2023

•Managed key client accounts, building strong relationships and understanding their business needs.

•Identified opportunities for upselling and cross-selling additional products or services to existing clients.

•Collaborated with internal teams to ensure timely delivery of solutions and services to clients.

•Prepared reports on account performance and presented findings to clients for review and feedback. Customer Service Representative Teleperformance

February 2019 - November 2022

• Effectively communicated with customers via phone, email, and chat to address inquiries and solve problems

• Skillfully de escalated customer issues to ensure positive interactions

• Promptly responded to customer requests for assistance and documented all call details

• Provided exceptional customer service by resolving questions and concerns efficiently Executive Administrative Assistant Expanded mortgage credit April 2011 - September 2017

•Provided comprehensive administrative support to executives, managing calendars, travel arrangements, and correspondence.

•Maintained confidentiality of sensitive information and ensured security protocols were followed.

•Coordinated meetings and events, handling logistics and communications with internal and external stakeholders.

•Prepared documents, reports, and presentations with accuracy and attention to detail. Executive Administrative Assistant Expanded Mortgage Company April 2013 - July 2016

• Managed and maintained executives schedules and made travel arrangements as needed

• Prepared invoices, reports, memos, letters, financial statements, and other documents

• Entered data in database system, calculated APR and checked pre qualifications for loans

• Maintained pipeline for marketing and created and filed marketing tools for loan officers

• Coordinated and directed office services

• Answered and directed calls to appropriate parties Executive Administrative Assistant Chubb specialty insurance August 2004 - July 2012

•Supported executives with administrative tasks, including managing schedules, coordinating meetings, and handling correspondence.

•Ensured office operations ran smoothly by organizing files, supplies, and communication channels.

•Assisted in preparing financial reports, presentations, and budget tracking for senior management.

•Interacted professionally with internal and external contacts, representing the executives with diplomacy and professionalism. Executive Administrative Assistant Chubb Group of Insurance Co August 2009 - March 2012

• Efficiently managed executives' schedules and coordinated travel arrangements, resulting in smooth and timely completion of all tasks.

• Facilitated interview process by setting up appointments and making travel arrangements for candidates and vendors, ensuring a seamless experience for all parties involved.

• Developed and organized training materials for new employees, contributing to a comprehensive onboarding process.

• Handled administrative tasks such as faxing, scanning, filing, and data maintenance, ensuring accurate and up-to-date records for the company.

• Streamlined executive communication and workflow by promptly responding to emails and phone calls, maintaining effective communication channels.

• Collaborated with team members to coordinate meetings and events, fostering a positive and efficient work environment.

• Assisted executives in preparing for meetings and presentations by compiling relevant information and materials, contributing to successful outcomes.

• Demonstrated strong attention to detail in organizing and maintaining company data and paperwork, ensuring accuracy and compliance with company standards.

NOTABLE SKILLS

Decision Making Organizational Skills Time Management Skills Marketing Tools Database System Scheduling Cash Management Management Teamwork Marketing

STANDOUT TRAITS

Communicator Flexible Dependable Focused Goal-oriented

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