Call Center Agent

Hamza Shahbaz

n Okara, Pakistan

n **********@*****.***

n 032*-*******

Call Center Agent (Remote)

Career Objective

Motivated and confident Call Center Agent seeking a remote position to provide excellent customer service, handle client inquiries professionally, and contribute to the success of the organization through effective communication and problem-solving skills. Education

• Intermediate (In Progress) — KIPS College, Okara

• Matriculation (2024) — MC School, Okara

• Diploma in Information Technology (DIT) — Completed

• Previously Studied at: Cadet College

Experience

Teaching Experience (1 Year)

- Taught students from Grade 2 to Grade 8.

- Communicated effectively with parents and students to improve understanding and performance.

- Developed active listening and problem-solving abilities useful in handling customer queries. Skills

• Customer Communication & Support

• Active Listening & Problem Solving

• Typing Speed: Good

• Time Management & Teamwork

• Call & Chat Etiquette

• Basic IT & Computer Knowledge

• ChatGPT Usage & Prompting

Languages

• English — Fluent

• Urdu — Fluent

• German — A1 Level (In Progress)

Contact this candidate