Admin,sales,HR
Resume:
Professional Summary
Organized and detail-oriented Administrative Associate with over 4 years of experience in Sales & Admin, supporting office operations, managing schedules, and enhancing internal communication. Proficient in Microsoft Office and time management. Looking to contribute excellent organizational skills with proactive problem-solving abilities. I have a strong aptitude for developing customer relationships and an eye for detail in merchandising and product displays.
Work Experience
Sales Associate
Grafton Apparel ltd., April 2023 – Present
Consistently exceed monthly sales targets by up to 5% using a consultative approach to build customer trust.
Maintain up to date knowledge of products and promotions, improving
customer satisfaction and repeat business.
Assisted in merchandising and inventory management.
Worked with a team of 3 associates in a customer retention initiative, achieving a 15% increase in repeat business and generating an additional $100,000 in revenue.
Resolved 95% of customer inquiries on first contact, contributing to 10%
increase in customer Satisfaction score
Analyzed customer feedback to identify key service improvements, resulting
in a 5% increase in positive reviews within the first quarter.
Accurately process cash and credit transactions, ensuring balanced cash
drawer at the end of each shift.
HR Admin
Green dot International School, June 2019 – May 2021
Responsible for the professional development of school administrative team,
teacher leadership team as well as representing the school to public agencies.
Produce and distribute correspondence memos, letters and forms.
Attrition management target of 90% retention for staff members by utilizing
logical approach skills and motivational skills
Communication of tasks & activities over email, phone and in-person
BAU - Communicating with the team, holding team meetings, updating the
records, etc.
Assisted school Director with event planning, scheduling meetings and
managing school calendar
Managed the purchase of supplies and equipment while adhering to
assigned budget
HR Associate: Cross Domain Pvt Ltd Apr 2013 to Apr 2019
Scheduled interviews for candidates across 25+ roles. Helped onboard avg. of 5 new employees each week.
Cooperated with local law enforcement to conduct background checks on prospective candidates
Assisted new employees with on-boarding training, ensuring all application forms were filed correctly, and that employees understood company health benefits package.
On-boarding, Induction and joining for new employees
Managed all HR-related tasks for a 200+ employee medical firm, including payroll processing, employee benefits program, documentation, interviewing, training, and on-boarding new recruits
Streamlined the recruitment process, successfully filling 30+ positions in a month.
Coordinated annual performance review process for a department of 150+ employees, leading to a 10% increase in productivity
Automated timekeeping and payroll processes for 250+ employees, reducing payroll processing errors by 11%.
HR Executive: Harvas Management Solutions Apr 2012 to Apr 2013
Managed the recruitment process for over 500 candidates for various positions in a short 3 month period.
Developed and maintained strong relationships with hiring managers and candidates.
Ensured compliance of recruitment policies and procedures.
Utilized advanced Boolean search techniques to identify qualified candidates.
Reviewed and evaluated resumes, conducted phone screens and in-person interviews.
Conducted reference checks, background checks and completed other due diligence.
Managed the offer process, negotiated offers, and extended offers to qualified candidates.
Conducted Exit Interviews and provided feedback to management.
Created and maintained recruitment database and tracking of all recruiting activities.
Conducted recruitment events, career fairs, and open houses.
Contact
*************@*****.***
530,inguinity row,Kanata, Ottawa
Skills
Professional
Client Coordination
Customer Service
Cash Handling
Conflict resolution
Cross-functional leadership
Inventory
Analytical and data-driven approach
Product Knowledge
Administration.
Calendar Management.
Scheduling.
Multitasking.
Document Management
Human Resource Management
Technical
Microsoft Office
Microsoft Dynamics 365
Power BI
Peoplesoft
End to end recruitment
Certification
Business Analyst Certification:
ID b34017ef812c9644
Education
Bachelor of Engineering (Information Technology) in SVCET, Anna University 2006-2010
Master of Business Administration in Loyola College, Pondicherry University, 2011-2013
Sakthi Maharajan
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