Customer Service Project Manager
Resume:
Cortney Gunter
***************@*****.*** 919-***-****
Objective
Versatile professional with a demonstrated ability in operational leadership and relationship management, poised to excel in a strategic leadership role. With expertise in transportation logistics, customer service, and team management, I bring a steadfast commitment to surpassing sales objectives and nurturing client connections. Committed to delivering outstanding results and elevating service standards. Skills
● Proven leadership and team-building skills, with the ability to inspire and motivate individuals to achieve their full potential.
● Strong strategic planning and analytical abilities, with a focus on driving results and delivering measurable business outcomes.
● Excellent communication and interpersonal skills, with the ability to establish rapport with clients, colleagues, and leadership.
● Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.
● Led a team of over 8 drivers, providing guidance, coaching, and motivation to maximize their performance and productivity.
● Analyzed market trends, customer needs, and competitor activity to identify opportunities for growth.
● Conducted performance reviews and training sessions to ensure alignment with company objectives and foster a culture of continuous improvement.
Professional Experience
Josey Freight
Project Manager May 2022 - Present
● Managed the relocation of the company’s home office to include preparation of the grounds, vendor management, and transfer of the fleet.
● Utilized software to track sales activities and generate reports for analysis and forecasting.
● Stayed informed about industry trends, competitor activities, and market developments to identify opportunities for business growth and differentiation.
● Provided exceptional customer service, ensuring prompt resolution of issues and inquiries to enhance customer satisfaction and retention.
● Provide forecasts, updates, and sales reports to management, contributing to informed decision-making and resource allocation.
● Solid understanding of transportation logistics, supply chain management, and customer service principles.
Josey Freight
Lead Driver March 2020 – May 2022
● Safely operated a variety of delivery vehicles, including 26 foot bos trucks, sprinters vans, and company vehicles, ensuring compliance with traffic laws and company policies.
● Executed timely and accurate delivery of goods to various destinations, maintaining a record of deliveries and ensuring all required paperwork is completed.
● Collaborated effectively with dispatchers and warehouse staff to organize delivery schedules and optimize routes for efficiency.
● Conducted pre-trip and post-trip inspections of vehicles to ensure roadworthiness and identify any maintenance needs, reporting issues promptly for resolution.
● Provided exceptional customer service, including courteous interactions with clients and prompt resolution of any delivery-related issues or concerns.
● Adhered to all safety protocols and regulations, including proper handling of hazardous materials and adherence to Department of Transportation (DOT) regulations.
● Managed inventory and ensured accurate loading and unloading of goods, verifying quantities and quality of items.
LabCorp
Customer Care Specialist Lead January 2012 – March 2020
● Lead a team in managing 80+calls a day, ensuring exceptional customer service.
● Adeptly handled account management, insurance filing, and addressing service inquiries via email.
● Achieved an average collections rate of $200 per hour and maintained a consistent 95% adherence rate daily.
● Garnered an impressive 90% satisfaction rating and consistently ranked among the top 3 team leads, demonstrating strong leadership and performance.
Education
Bachelor of Science in Sports and Exercise Service, Minor in Business Administration - Greensboro College, Greensboro NC
Master of Business Administration - Strayer University, Raleigh NC
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