Program Manager Scrum Master

Chanel Ray

***********@*****.*** / 805-***-**** / linkedin.com/in/chanelray

WORK EXPERIENCE

Meta (via Supernatural) / Technical Program Manager / Remote, LA Oct 2022 - May 2025

*Note: Role ended due to company-wide layoffs, not performance-related

● Certified Scrum Master - Moved from a singular project team to managing 7 concurrent programs within the Engineering org in under a year

● Run all Scrum Meetings for each of my project teams ranging from Daily Stand Ups, Risk Reviews, Backlog Curation

+ Refinement, etc to keep projects on track for smooth delivery

● Lead TPM for Monthly Challenges (notable challenges include “Jane-uary” Fitness w/Jane Fonda and the June Disney Challenge - working cross-functionally w/Design, Marketing, Engineering, & QA, Release, Content - driving user engagement numbers to ~40-50k per month

● Responsible for internal and external stakeholder business relationship management, project coordination, & execution - stay on top of trends

● Work with QA to lead testing sessions, QA new workouts & generate ideas for new product development

● Meeting management utilizing Agile Scrum techniques, create roadmaps, & analyze data/ feedback Supernatural / Lead Recruiting Coordinator / Remote, LA March 2021 - Oct 2022

● Oversee project management of ATS- Greenhouse, DocuSign, etc.

● Build and maintain strong working relationships with hiring managers and executives to streamline process improvements

● Sourcing candidates for all open roles including engineering, design, marketing, etc.

● Maintain full candidate pipeline across all departments- nearly 15 hires per month

● Schedule all candidate, recruiter, and hiring manager interviews- coordinating calendars, events, etc.

● Run customized reports for hiring managers of real time recruiting numbers

● Lead DEI initiatives, trainings, strategic, thoughtful sourcing, and company activities Cydcor / Compliance Specialist / Agoura Hills, CA June 2018 – March 2021

● Oversees onboarding, development, and continued guidance for over 500 sales representatives, spanning 6 companies (including AT&T, Amazon, DirecTV), to maintain correct compliance protocol

● Collaborates with Customer Service, IT, and Legal to decrease employee Salesforce downtime by troubleshooting compliance obstacles quickly, which optimizes company time and increases revenue

● Monitors and tracks employee and client compliance, utilizing Excel for daily reporting and analysis (VLOOKUP, Pivot Tables)

● Managed team of 8 to substantiate sales opportunities, leading to $300K in revenue over 2 months, which accounted for 30% of overall company revenue during COVID-19 (April – June 2020)

● Creates and maintains process documentation for compliance protocols to assist field and internal stakeholders CareerWise Colorado / Operations Associate / Denver, CO July 2017 – November 2017

● Oversaw and built mentorship relationships with 20 interns, through 1x1s, trainings, and tips

● Coordinated, planned, and implemented marketing initiatives to increase awareness and connect with prospective participants, reaching hundreds of people

● Spearheaded the creative writing, strategic outreach, and all external communications for the non-profit

● Created and coordinated event, conference, and travel budgets for all employees Dish Network / Lead Recruiter / Littleton, CO April 2016 – July 2017

● Led a 20 member recruiting team and restructured the training process, which decreased turnover and improved team morale

● Utilized Applicant Tracking Systems for full-cycle recruiting, including posting paid job ads on Indeed and Career Builder

● Assisted planning and implementing marketing and social media efforts for the Samsung Fleet Merger Project, which allowed Dish technicians to sell Samsung products to customers

● Established strong relationships with hiring managers to coordinate staffing efforts, leading to over 100+ hires SKILLS

● Interpersonal Skills – communicates effectively and builds relationships with colleagues and clients

● Organizational & Time Management Skills – manages high volume of calls, emails, requests, and projects at once

● Excel – creates, maintains, and edits reports using Pivot Tables, VLOOKUP, and other Excel functions

● Public Speaking – regularly presents project updates and process improvements to stakeholders

● Self-Starter – takes initiative with projects and always looks for ways to get involved

● Growth-Mindset – always looking to learn and grow (Ex: Currently learning Spanish)

● Entrepreneurial Spirit – creative and innovative individual o Founder of Ray of Sunshine Publishing: an independent publishing company helping bring dreams to a reality o Published Children’s Book Author: “SOulfully You” in 2022 + “You Heard Me” in 2023 (both in English and Spanish

o Founder of Point Blank Buckets: a podcast that merges basketball and culture

● Diversity & Inclusion – spearheaded internal diversity and inclusion initiatives for Black and LGBTQ communities

● Software Knowledge – Airtable, Asana, ATS, CMS, Docusign, Figma, Google Suite, Greenhouse, Indeed, Jira, Miro, Monster, SaaS, Salesforce, Wordpress

EDUCATION + CERTIFICATIONS

California State University, Northridge August 2014 – December 2015 Bachelor of Arts in Communication Studies

Extracurriculars: Contributing Sports Writer for University Paper, Phi Beta Kappa Honor Society Certified Scrum Master September 2022

present

Currently Learning: SQL (Beginner), Spanish & ASL (Beginner)

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