Operations Manager Customer Service

Summary

As an experienced Operations Manager with 10+ years of experience streamlining processes to improve customer acquisitions and sales. Seeking a challenging role where I can leverage my expertise to contribute to the success of a growing organization.

Due to a recent move out of state I am currently looking for a remote position.

Experience

Prime Medical Supply, Inc. - Operations Manager

04/09/2007- Current

Trained and mentored all employees on the positions hired, cross train as needed.

Customer service, Resolve issues with disgruntled patients and grievances.

Enter orders, Request recurring authorization for medical equipment.

Bill claims to Medicare and Private Insurance companies,

Verify all procedure and diagnosis codes are correct.

Collect on underpaid and denied claims.

Inventory Management, Order all equipment for the daily deliveries from our contracted Manufactures

Handle all Custom orders for Custom Power and Manual Wheelchairs, Stairlifts, Modular ramps.

Reconcile end of the month reports, forward to Upper Management

Work with Upper Management on the Regulatory Compliance standard program.

Education

Duarte High School diploma – GED

1973-1977

Chaffey College, Rancho Cucamonga

1980-

Skills

Project Management

Data Analysis

Good Communication and Organizational skills

Problem-Solving

Customer Service

Regulatory Compliance

Microsoft Word, Microsoft Excel

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