Customer Service Assistant Manager

Jennifer Glanzman

Las Vegas, NV *****

*****************@*****.***

+1-702-***-****

Professional Summary

Versatile assistant manager with 15+ years of experience in customer service and retail environments. Proven track record in cash handling, problem-solving, and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in managing inventory and enforcing regulations, with a strong focus on communication and interpersonal skills. Bilingual in English and Spanish, dedicated to delivering exceptional service and fostering positive customer relationships. Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

Phenomenal towing-Las Vegas, NV

December 2021 to Present

Dispatch calls to drivers to effectively assist costumers in need of help. Cashier/Sales Associate

Home depot-Fort Pierce, FL

Cashier/Customer Service

PocketChange convenience store-Las Vegas, NV

January 2023 to February 2024

• Processing sales

• Receiving

• Customer Service

• Cleanining

• Stocking

• Enforcing rules and regulations as it fits.

Assistant Manager

City Trends-Fort Pierce North, FL

2008 to 2012

Cash handling, customer service, handle returns, problem solving, floor resets, inventory. Cashier/Customer Service

Kmart-Stony Brook, NY

2001 to 2003

Costumer Service Representative

Fingerhut-Santurce, PR

1999 to 2000

Education

Some college in Early Childhood Education

Sacred Heart University-Santurce, PR

August 1999 to May 2001

High school diploma or GED

Colegio evangélico felicita rosario-San Juan, PR

August 1991 to May 1998

Skills

• Communication skills

• Teaching

• Management

• Attention to detail

• Microsoft Word

• Computer skills

• Retail sales

• Driving

• Guest services

• Cash handling

• Phone etiquette

• Multitasking

• Senior Care

• English (10+ years)

• Adobe Acrobat

• Call center experience

• Customer service

• Hospitality

• Food preparation

• Restaurant experience

• Sales (8 years)

• Dispatching

• Bilingual

• Google Docs

• Microsoft Excel (2 years)

• Home Care

• Interpersonal communication

• Front desk

• Organizational skills

• Host/hostess experience

• Cash register

• Spanish

• Microsoft Office (2 years)

• Basic math

• Data entry

• Pizza experience

• Caregiving

• Time management

• Clear language communication

• Microsoft Outlook

• Teamwork

• Patient service

• Multi-line phone systems

• Stocking

• Cleaning

• Event planning

• Clerical experience

• Office experience

• Childcare

• Computer literacy

• Customer communication

Languages

• English - Fluent

• Spanish - Fluent

Certifications and Licenses

Food Handler Certification

First Aid Certification

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