Entry-Level Operational Excellence

Saleem Hosein

Dynamic and results-driven Shift Leader with a proven track record of enhancing team

performance and ensuring high-quality outcomes. Exceptional coaching abilities and a personable approach foster an engaging environment that maximizes productivity. Known for meticulous attention to detail, strong problem-solving skills, and a steadfast commitment to achieving goals, all contributing to operational excellence. Eager to leverage extensive industry experience and organizational expertise in securing an entry-level Universal Banker position, dedicated to driving team success and aligning with company objectives. Work history

Shift Lead

Walgreens Boots Alliance, New York, NY March 2023 - Current Brooklyn, NY 11220 929-***-****

**************@*****.***

Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Responded to and resolved customer questions and concerns. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Helped store management meet standards of service and quality in daily operations. Maintained safe working environment by observing safety procedures, policies and regulations. Enforced company policies and regulations with employees. Completed cash and credit card transactions accurately using POS software. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Managed inventory and ordered supplies to keep location well stocked with necessary supplies. Prepared shift summary reports for supervisor and communicated regularly on goals and progress. Completed daily financial activities and prepared weekly reports for management to inform decision- making.

Collected, arranged, and input information into database system. Gathered, organized and input information into digital database. Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times. Collaborated with management to develop strategies for improving overall store operations. Sales Associate

Speedboys Auto Parts, Trinidad January 2021 - February 2023 Mentored team members in professional development activities that ultimately led to promotions within the organization.

Resolved conflicts between employees to maintain positive and productive work environments. Educated staff on organizational mission and goals to help employees achieve success. Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Frequently inspected production area to verify proper equipment operation. Helped meet changing demands by recommending improvements to business systems or procedures. Developed effective improvement plans in alignment with goals and specifications. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty. Rotated stock and restocked shelves to maintain product availability and store appearance. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Educated clients on current promotional offerings and products using persuasive selling tactics. Assessed customer needs and utilized suggestive selling techniques to drive sales. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Managed inventory to ensure product availability, contributing to uptick in sales. Coordinated sales promotions and events to drive store traffic and increase sales volume. Resolved customer complaints with patience and understanding, restoring customer confidence. Increased customer loyalty with personalized shopping experiences and attentive service. Education

GED August 2025

Avna Learning Centre, Manhattan, NY

Skills

Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Streamlined checkout process, significantly reducing wait times and improving customer satisfaction. Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Led team meetings focused on sales techniques and product features, boosting overall team performance.

Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Monitored sales trends to adjust sales strategies and meet changing customer demands. Processed both cash and card purchases and returns. Communicated with customers and team members to solve problems. Assisted customers by answering questions and fulfilling requests. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting. Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Trained team members on cash register operation and cash handling. Developed strong relationships with repeat customers through friendly service interactions. Operations Monitoring Performance Improvement

Work Delegation Operations Management

Team Motivation Equipment Troubleshooting

Training Assistance Flexible Schedule

Professional Appearance Shift Scheduling

Sales proficiency Productivity monitoring

Knowledge sharing Cash counting

Data inputting Customer needs assessment

Financial software Currency packaging

Deposit and withdrawal management Transaction processing Team collaboration Attention to detail

Multitasking and organization Customer relationship management Money handling Help desk assistance

Education

true

Skills

Computer configurations Hardware and software installation Inventory management Technical analysis

Data recovery Remote support

System upgrades Performance optimization

Printer setup Server maintenance

Hardware repair Hardware installation

Assigning Work

Team Collaboration and Leadership

Issue Resolution

Customer Service Management

Employee Attendance Monitoring

Contact this candidate