Customer Service Satisfaction

**** * ****** **, *********, USA, ***** •

*************@*****.*** • 915-***-****

MISTY KRUNGLEVICH

Your Open Position

PROFESSIONAL SUMMARY

I am a very enthusiastic, Self motivated and energetic person. I have over ten years of experience serving customers efficiently. I am looking for an opportunity to employ my skills.Use my strong work ethnic And proven reputation in teamwork and wonderful customer service. Thank you for your time. EMPLOYMENT HISTORY

RENTAL CAR RETURN MANAGER Jan 2023 - Present

ACE Rent a Car Las Vegas

CUSTOMER SERVICE MANAGER Oct 2021 - Feb 2023

Verizon- ABC Phones Remote Position Henderson

COURT DOCUMENT PROCESSOR-SERVER Feb 2019 - Jul 2021 Titanium Inc. Grand Junction

Oversee car returns, ensuring efficient processes and customer satisfaction. Implemented new procedures, reducing return time and increasing client satisfaction. Coordinate with team to resolve issues promptly, enhancing operational efficiency. Utilize analytical skills to identify areas for improvement in return operations. Drive measurable improvements in return process efficiency and customer feedback. Demonstrates strong work ethic and punctuality, quickly adapting to new challenges while maintaining a positive attitude.

Collaborates with team members to ensure timely vehicle returns, fostering a cooperative environment that prioritizes service excellence.

Utilizes strong communication skills to educate customers on return policies, ensuring clarity and reducing misunderstandings.

Engaged with customers to clarify return policies, reducing misunderstandings and promoting a positive rental experience through effective communication. Managed remote team, enhancing customer satisfaction and resolving issues efficiently. Increased customer retention by improving service protocols and team collaboration. Implemented training programs, boosting team skills and service quality. Analyzed customer feedback to identify trends and improve service delivery. Reduced response times, leading to higher customer satisfaction and loyalty. Managed customer inquiries, resolving issues efficiently, leading to improved customer satisfaction and retention.

Collaborated with team members to enhance service delivery, fostering a positive work environment and promoting teamwork.

Trained new staff on customer service protocols, ensuring adherence to company standards and improving overall service quality.

Developed strong relationships with customers, actively listening to their needs and providing tailored solutions to enhance their experience.

Processed legal documents with precision, improving filing efficiency and accuracy. Served court documents, ensuring timely delivery and compliance with legal protocols. Collaborated with legal teams to streamline document handling, enhancing workflow. Resolved document discrepancies, contributing to a smoother legal process. Utilized legal software to maintain organized records, supporting case management. Committed to continuous learning and hard work, ensuring punctuality and strong collaboration in all tasks. Demonstrated ability to process court documents efficiently, improving workflow and enhancing team collaboration.

Facilitated team collaboration through effective communication, fostering a positive work environment and driving project success.

FRONT OFFICE MANAGER Mar 2017 - Nov 2020

Here and There Automotive Grand Junction

HEAD SERVER,MANAGER,KEY HOLDER Jan 2012 - Mar 2018 Division Street Diner Arlington

SKILLS

Analytical Thinking (Skillful), Team Leadership (Experienced), Issue Resolution (Experienced), Operational Efficiency (Skillful), Customer Engagement (Experienced), Conflict Management (Skillful), Time Management (Expert), Punctuality (Expert), Problem Solving (Experienced), Remote Management (Skillful), Customer Support (Expert), Inventory Management (Experienced), Team Motivation (Experienced), Customer Relationship (Expert), Client Satisfaction (Expert), Customer Focus (Expert), Brand Awareness (Experienced), Sales Techniques (Skillful), Creative Thinking (Experienced).

Managed front office operations, improved client satisfaction, trained staff, resolved issues, enhanced efficiency.

Managed front office operations, ensuring efficient customer service and team collaboration while enhancing workflow and communication.

Streamlined scheduling processes, significantly improving appointment management and reducing wait times for clients.

Cultivated a positive work environment, fostering teamwork and encouraging staff to exceed performance expectations through motivation.

Monitored office performance metrics to identify areas for improvement, implementing strategies that enhanced service delivery.

Developed and maintained strong client relationships, leading to increased customer satisfaction and repeat business through attentive service.

Trained and mentored staff, promoting professional growth and building a knowledgeable team dedicated to exceeding client expectations.

Led a team of servers, enhancing customer satisfaction and operational efficiency. Managed daily operations, achieving consistent revenue growth and improved service quality. Held key holder responsibilities, ensuring security and smooth opening/closing procedures. Demonstrated strong work ethic and punctuality while managing a team, fostering collaboration and a positive work environment.

Led service operations, optimizing processes to enhance customer satisfaction and achieve measurable improvements in service speed.

Cultivated a team-oriented atmosphere by mentoring staff, promoting open communication, and ensuring a collaborative approach to problem-solving.

Executed daily management tasks with precision, maintaining high standards of service quality and significantly reducing customer complaints.

Optimized scheduling and workflow, leading to increased efficiency and enhanced service delivery. Fostered a collaborative team environment, mentoring peers to improve morale and service standards.

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