Vice President Public Programs

PROFESSIONAL EXPERIENCE

Vice President of Visitor Engagement Museum of Science & History (MOSH)

Jacksonville, Florida 2021-Present Visitor Engagement Department

•Oversee daily museum operations, including gate admissions, Mosh retail store, daily shows, and specialty programs and events.

•Improve the museum's visitors' experience through substantial changes in exhibit interaction, community outreach, membership growth, and public programs and special events, resulting in a 15% increase in visitor satisfaction.

•Initiate process improvements that maximize organizational revenue generation through MOSH's store, general admissions, public programs, special events, and rentals, leading to a 50% boost in revenue.

•Design multiple successful public programs that support MOSH's mission for continuous community engagement targeting an adult demographic, resulting in a 17% increase in adult attendance.

•Develop multiple department budgets and control P&L profitability, achieving a 30% reduction in expenses.

•Restructure the museum membership program and record the most profitable membership program net profit to date in the museum's history, resulting in a 45% increase in membership revenue in 2022 & 2023

•Maintain a membership retention rate of 63% or higher for 18 consecutive months.

•Created Museum safety protocols and procedures while serving as lead on Safety committee. Introduced Museums first Mental health protocol and Standard.

•Co-developed with senior leadership to develop a strategic plan and map out operational structure needs to ensure future success.

•Collaborate with departmental heads to increase museum awareness through targeted marketing and sales campaigns, resulting in a rise in museum visibility.

•Establish performance goals for all departments under direct leadership with key performance indicators and monthly metrics, resulting in alignment with organizational objectives.

•Add $50,000 in surplus revenue to the operational budget throughout all departments, contributing to a 5% budget surplus.

•Partner with H.R. to hire and train new staff members in several key museum departments, resulting in a 23% improvement in staff proficiency.

•Design processes, community programs, and cultural activities that improve the museum's Diversity, Inclusion, Equity, and Accessibility while serving on MOSH's I.D.E.A. committee, leading to a 200% enhancement in museum inclusivity.

•Lead a team of 35 employees responsible for on-site and remote museum operations during the onset and duration of the pandemic, ensuring 100% operational continuity and safety compliance.

•Partnered with Local colleges and Universities to foster a more visible scientific relationship with institutions of higher education.

•Spearheaded several museum wide events that were groundbreaking in the museum’s history. Power, Juneteenth Celebration, July 4th, ScienceSIS and Cocktails & Chemistry.

Director of Operations Spectrum Services

Jacksonville, Florida 2019 – 2022 Inbound Sales Department

•Direct diverse independent projects for multiple clients simultaneously, achieving 100% project completion.

•Collaborate with leadership daily to achieve maximum results for clients and core company offices, resulting in efficiency improvement.

•Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems, contributing to daily, monthly and yearly goal achievement.

•Achieve optimal key point indicator growth through personalized coaching programs designed to develop management into future leadership, resulting in widespread leadership development.

•Supervise the entire leadership team on separate client projects, up to an employee complement of 350+ agents.

•Created, launched and tracked the statistics of processes for adherence and attendance that reduce overall project turnover by 15% Monthly

•Craft performance guidelines and growth indexes for all leadership, agents, and contractors on the Charter client project, resulting in 20% performance improvement for 16 consecutive months.

•Create budgets and monitor and control client costs and overhead for individual projects and campaigns, leading to a reduction in expenses.

•Team up with H.R. to hire, develop, and retain agents for multiple client projects with specialized skills, achieving 90% staff retention within the first year.

•Work with V.P. of sales to improve overall site performance and efficiency, resulting in a 15% overall site performance boost.

Independent Insurance Adjuster Florida Blue Insurance

Jacksonville, Florida 2015 - 2019 Inbound Sales Department

•Market and sell Life and Health Insurance products in a business-to-business environment and inbound call center.

•Sell Federal Healthcare plans along with Medicare and Medicaid products, contributing to an increase in product diversification.

•Awarded top agent award in 2017 for ConnectiCare client, accumulating over $400,000 in policy terms in a 4-month period, representing a 60% increase in sales revenue from prior year.

•Maintain a high level of compliance with both federal and state statutes, laws, and licensing, ensuring entire staff compliance.

•Manage multiple customer retention platforms and software such as Salesforce, Avaya, Five-Nine, and Salesforce, leading to major improvement in data management efficiency.

•Generate and maintain a personalized book of business for continuous sales, contributing to a 25% increase in customer retention.

•Train new employees on Florida Blue systems and protocol as a subject matter expert for client products and Florida Blue licensed products, resulting in 90% proficiency among new hires.

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Assistant District Manager Travel Centers of America

Savanah, Georgia 2011-2015 Operations Department

•Operated ALL three franchise Travel Centers in coastal Georgia – Savannah, Brunswick &Kingsland.

•Supervise an employee complement of 30+ in multiple departments site-wide, ensuring team alignment and cohesion.

•Manage multiple budgets for T.A. store, restaurant, fuel island, and repair shops, more than 11 million dollars combines. Authored an operations strategy that resulted in a 15% reduction in expenses.

•Control profit and loss and report monthly, quarterly, and annually to the district manager, achieving 100% accuracy in financial reporting.

•Maintain employee benefits, payroll, pension, and human resources materials, ensuring with HR regulations.

•Allocate advisor and technician tasks and responsibilities per shift needs, optimizing

•Maintain national client accounts and fleet needs, leading to a 20% increase in client satisfaction year after year during tenure.

Assistant Site Director Coastal Heritage Society

Savanah, Georgia 2006-2010 Executive Department

Interpret and operate three National Historic Landmark sites in Savannah and coastal Georgia.

Coordinate and install history-based exhibitions and traveling exhibits for Savannah History Museum and Old Fort Jackson.

Create budgets, monitor, and control museum costs and overhead for repair projects, exhibits, and specialized campaigns, including grants, city funding, and state and local contributions.

Establish, implement, and communicate the strategic direction of the organization's operations.

Represent the organization for important external and internal events such as city council meetings, social media, and marketing campaigns.

Assist leadership in creating and implementing a strategic plan for the future of Coastal heritage.

Collaborate with the Director of Interpretation to design and execute educational programming for all three sites.

Achieve national certification for Interpretation (National Association of Interpretation).

EDUCATION & CERTIFICATIONS

TECHNICAL PROFICIENCIES

B. A. Business Administration

Savanah State University

Savanah, Georgia 2012

NAI Certified Interpreter (NAI)

National Association for Interpretation

Fort Collins, Colorado 2012

2-15 Life, Health and Variable Annuity License

Florida Department of Financial Services

Tallahassee, Florida 2016

NASM Certified CPT, CNC, CES, CWC Jacksonville, FL. / 2021

Microsoft Suite – Excel, Word, PowerPoint, Office360, Power Automate,

ADP Payroll, benefits, Human Resources Monday.com: Project Management Team Up: Meeting scheduling Microsoft Teams: Virtual meetings Salesforce: Performance tracking

Vic-net: Data analysis FiveNine: Call Center Management and optimization Avaya: Communication system

Quantum: Data analysis, performance improvement and supervision for staff

Lean Six Sigma Project management, process improvement, software advancement

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