Customer Service Call Center

LACIE P. ARCHANGEL

**** ******** *****, *******, ** 77090● Phone: 832-***-****

******************@*****.***

Profile

Proficient, organized, and detail-oriented professional with twenty years of customer service. Proven ability to effectively multi-task in a fast-paced and high- pressure environment.

Summary of Qualifications

• Comprehensive knowledge of administrative and clerical areas of the testing center practice including monetary collections.

• Proven ability to create and organize work- flow and processes to increase productivity.

• Strong initiative in decision-making and assumption of responsibilities.

• Self-starter with the ability to work independently and with a team to achieve organization goals.

• Excellent customer service skills.

• Excellent written, oral, and interpersonal communication skills.

• Effective analytical and time management skills.

Professional Experience

SECON~ Lafayette, LA October 2006 – December 2010

Drug Testing Center

Responsible for all collections

• Register patients according to practice protocols.

• Assist patients in accurately completing appropriate form and document according to practice protocols.

• Collect and post fees according to protocols.

• Schedule appointments for patients according to established procedures.

• Urine Collections

• Provide efficient and professional telephone services, transfer calls according to established protocols.

• Respect and maintain privacy and dignity of patients assuringclient confidentiality at all times.

• Maintain and report statistics as required.

• Assure the readiness of the reception area for each working day

• Participate in staff and educational meetings

AT &T – Lafayette, LA December 2010 – December 2013

Call Center

Call Center Agent

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

Circle K – Lafayette, LA February 2018 – August 2019

Gas Station

Cashier

• Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.

• Rendered services to customers by informing and giving directors to travelers

• Processed all payments on purchases, gas and other products, whether cash or credit.

• Executed inventory and stocking of goods and merchandise inside the store.

• Verify age of customer if they are purchasing alcohol or cigarettes.

• Performed record and bookkeeping at the end of the shift.

K & G - Lafayette, LA March 2019 –March 2021

Gas Station

Cashier

• Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.

• Rendered services to customers by informing and giving directors to travelers

• Processed all payments on purchases, gas and other products, whether cash or credit.

• Executed inventory and stocking of goods and merchandise inside the store.

• Verify age of customer if they are purchasing alcohol or cigarettes.

• Performed record and bookkeeping at the end of the shift.

US Bank – Houston, TX October 21 –Present

Credit card supervisor

• Answer calls and questions pertaining to the members statements.

• Assist with online services and making payments.

• Maintain customer privacy including account information.

Education

• Acadiana High School – Lafayette, LA – High School Diploma 2003

• Remington College~ Lafayette, LA ~ On Campus Degree Program

o Medical Assistant – 2004

Skills

• Microsoft Office Suite

• All Microsoft Window Operating Systems including XP, Vista, 7.0

• Multiple Line PBX Telephone Systems

References Available Upon Request

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