Support Specialist Technical

TYESHEA LEVI

Support Specialist

Upland, CA 909-***-**** ********@*****.***

Professional Summary

Motivated and detail-oriented Support Specialist with over 15 years of experience delivering exceptional customer service, technical support, and administrative assistance. Proven ability to manage high call volumes, resolve complex client issues, and maintain accuracy in fast-paced environments. Known for professionalism, reliability, and strong problem-solving skills that drive customer satisfaction and team efficiency. Professional Experience

Document Support Specialist

ABi – Loma Linda, CA May 2022 – Present

• Prepare, scan, and archive workers’ compensation documents, medical records, and legal paperwork. • Review and organize medical x-rays, creating detailed billing breakdowns for accuracy. • Maintain meticulous data integrity and compliance with confidentiality standards.

Shipping and Receiving Clerk

Volt Workforce Solutions – Riverside, CA Feb 2022 – Mar 2022

• Entered and tracked product data in QAD system to ensure accurate shipment processing. • Verified outgoing shipments and documentation for quality assurance. Mail Processor

United States Postal Service – San Bernardino, CA Nov 2018 – Feb 2019

• Processed high volumes of mail and packages, ensuring accurate sorting and routing by zip code. • Operated mail processing machinery and maintained workflow efficiency. • Scanned and tracked mail to maintain accountability and delivery timelines.

Support Specialist

The Salvation Army Headquarters – Long Beach, CA Jul 2008 – May 2017

• Managed incoming calls and provided exceptional customer and technical support. • Troubleshot and resolved issues with hardware, software, and network systems. • Collaborated with team members to meet service metrics and improve client satisfaction. • Maintained data integrity, processed tickets, and ensured timely follow-ups. • Supported procurement and inventory tracking for supplies and equipment. Additional Experience

Administrative Assistant, Account Service Rep, and Collector – Various companies (1995–2008) Education

High School Diploma – Pomona High School, Pomona, CA Core Skills

Customer Service Technical Support Call Management Data Entry Microsoft Office Suite Records Management Time Management Communication Problem Solving Procurement TCP/IP Oracle Shipping & Receiving

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