Customer Service Project Coordinator

MICHELE ANDERSON

********.***********@*****.*** • 706-***-****

SUMMARY

Compassionate and detail-oriented professional with over 8 years of experience in customer service, coordination, and support roles. Skilled in managing client relationships, conducting interviews, documenting detailed assessments, and maintaining accuracy in fast-paced environments. Known for strong communication, empathy, and reliability—committed to improving the well-being of individuals through person-centered support and advocacy. EXPERIENCE

Kodak Alaris, Sales Service Support (Remote)

Oct 2022 - Sep 2025

Managed client communications via phone and email, ensuring clear, professional, and compassionate service. Accurately processed and maintained client records and contracts across multiple regions. Collaborated with cross-functional teams to resolve customer issues efficiently. Demonstrated reliability and independence in a remote setting, meeting performance goals consistently. Kenrick, Project Coordinator

Jan 2020 - Oct 2022

Managed and tracked homeowner service requests, ensuring timely and appropriate responses. Reviewed contracts and project documents for accuracy and compliance. Communicated with clients and contractors to ensure needs were understood and met. Organized schedules and maintained databases, demonstrating strong attention to detail and organization. Refractron, Machine Press Operator

Feb 2015 - Jun 2017

Operated and maintained precision equipment following client specifications. Ensured quality and safety compliance in all production processes. Developed excellent focus and consistency through meticulous operational control. Tyco Integrated Security/ADT, Service Coordinator

Aug 2008 - Sep 2013

Coordinated service activities between customers and field technicians. Resolved service issues and maintained high satisfaction levels through clear, empathetic communication. Tracked and updated service documentation with accuracy and confidentiality. EDUCATION

SUNY Brockport, Educational Opportunity Center

Licensed Practical Nurse (LPN)

SKILLS

Client Assessment & Documentation • Scheduling & Case Coordination • Empathetic Communication • Independent

& Remote Work • Problem Solving & Critical Thinking • Microsoft Office (Word, Excel, Outlook) • Time Management & Reliability • Confidentiality & Compliance

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