Front Desk Client Services
Resume:
Kiiana Navarro
Fort Lauderdale, FL *****
*****************@*****.***
Professional Summary
Effective at completing projects and tasks on schedule. Consistently follow through with all orders and excellent written, oral, and interpersonal communication skills. Successful, building and motivating dynamic teams. Maintaining top-quality client services. Looking forward to joining a team that encourages growth and leadership .
Willing to relocate to: Hollywood, FL
Authorized to work in the US for any employer
Work Experience
PBX Operator
Margaritaville-Hollywood, FL
June 2024 to Present
I answer phone calls assist in house guest with their request, or transfer them to the direct line of choice, I also create and send emails, and add on perks of choice to reservations. PBX Operator
SHERRY FRONTENAC HOTEL
November 2023 to Present
I answer phone calls regarding reservations, questions and concerns . I file reservations and use websites like outlook, Expedia, booking for booked reservations. I also receive and send emails regarding ETA, etc.
Front Desk Receptionist
Acoustic Visual Innovations-Davie, FL
October 2022 to October 2023
At AVI we focus on building our customers dream house and making their dreams become reality. My job at AVI is one of the most important as I’m one of the first people our clients talk to when they call to find out information about us. I also take care of documents, organization, and scheduling. I love my type of work and want to learn more everyday.
Sales Associate
Madrag-Dania Beach, FL
March 2022 to September 2022
My job Madrag required me to basically do everything as far as greeting customers as they walked in, tagging hanging up, close, answering phone calls, assisting customers when needed help, and ringing them up at the register.
Party Host
Xtreme Action Park-Fort Lauderdale, FL
February 2021 to March 2022
Organizer and cleaner .
• multitasker .
• Quick learner
• Amazing customer service
• Money handling
• Upselling
• Computer skills
• When it comes down to big groups I make sure I give them them a great experience
• I can paste myself with a planned schedule.
• Creative / creativity
• Bilingual
• Work place ethics certification
Party Host
Sparez Bowling Alley-Davie, FL
January 2020 to June 2021
Confirming reservations on the day of the scheduled event to confirm arrival, decorating and setting up. Welcoming guest upon arrival, and gathering food orders and requests as well as assisting throughout . Education
High school diploma or GED
12
Skills
• Administrative experience
• Typing
• Host/Hostess
• Retail sales
• Leadership
• Cash register
• Cash Handling
• Guest services
• Public relations
• English
• Data entry
• Customer relationship management
• Computer skills
• Sales
• Communication skills
• Microsoft Word (4 years)
• POS
• Phone etiquette
• Serving
• Insurance sales
• Pet Care
• Multi-line phone systems
• Front Desk
• Time management
• Live chat
• Computer literacy
• Hospitality
• Party host (1 year)
• Cash handling
• Retail Sales
• Spanish
• Microsoft Excel
• Cleaning Experience
• Microsoft Office
• Animal Care
• Microsoft Word
• E-commerce
• Upselling
• Customer service
• Hotel experience
• Front desk
Languages
• Spanish - Fluent
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