Customer Service Representative
Resume:
Elizabeth Calder
****************@******.*** Bethlehem, PA 18015 484-***-****
Professional Summary
Versatile Administrative and Customer Support Specialist with 20+ years of experience across insurance, government, manufacturing, and corporate environments. Recognized for optimizing office operations, delivering high-quality customer experiences, and supporting executive teams with precision. Adept at compliance, data management, and professional communication. Fluent in Spanish, with strong technical proficiency in Microsoft Office Suite and proven ability to adapt quickly in dynamic settings.
Core Skills
Customer Service & Client Relations
Administrative Operations & Office Management
Insurance & Benefits Support
Data Entry & Database Management
Bilingual Communication (English/Spanish)
Microsoft Office (Word, Excel, PowerPoint)
Executive Presentations 60 WPM Typing
Education
B.S., Business Administration (Healthcare Management)
Cedar Crest College – Allentown, PA Graduated 2015
Business Management/Administration (72 Credit Hours)
Louisiana Technical University – Barksdale AFB, LA
Professional Experience
Homemaker 2016 – Present
Dedicated full-time to raising family while continuing education and professional development. Maintained commitment to business administration expertise and transferable skills including organization, multitasking, and time management.
The Hartford Insurance Company – Allentown, PA
Customer Service Representative 2015 – 2016
Supported customers with auto insurance inquiries nationwide.
Delivered accurate policy information while ensuring compliance with company protocols.
Guardian Life Insurance of America – Bethlehem, PA
Planholder/Broker Service Representative 2014 – 2015
Handled high-volume inbound calls from planholders and brokers.
Guided clients through group dental insurance policies and issue resolution.
Commonwealth of Pennsylvania, Unemployment Office – Allentown, PA
Customer Service Representative 2011 – 2012
Assisted claimants with unemployment compensation benefits.
Provided clear explanations of state processes and eligibility requirements.
The Hartford Financial Services – Allentown, PA
Acquisition Representative 2005 – 2008
Managed inquiries related to AARP Medicare Supplement Plans.
Consistently met call-center performance metrics in a fast-paced environment.
All About Singles, Inc. – Allentown, PA
Customer Service Representative 2003 – 2005
Processed client information to support personal relationship services.
Resolved conflicts and disputes with diplomacy.
Hydragear, Inc. – Shreveport, LA
Customer Service Manager 2002 – 2003
Supervised a team of four representatives.
Oversaw sales, customer service, and office operations for a distribution company.
Progressive Stamping & Plating, Inc. – Bossier City, LA
Customer Service Representative 1999 – 2002
Managed major customer accounts, orders, invoicing, and shipping.
Lockheed Martin – Barksdale AFB, LA
Secretary II 1996 – 1999
Performed administrative and security duties at the B-52 Simulator facility.
Processed government equipment requests in compliance with policies.
Progressive Stamping & Plating, Inc. – Bossier City, LA
Administrative Assistant 1995 – 1996
Handled accounts payable/receivable and prepared executive reports.
United States Air Force – Barksdale AFB, LA
Law Enforcement Specialist 1991 – 1994 (Inactive Reserve until 1999)
Served as desk sergeant monitoring alarmed facilities and responding to police calls.
Held Secret Security Clearance.
Awards
National Defense Service Medal – Awarded for service during the Gulf War.
Languages
Spanish: Fluent (speaking, writing, reading, translation)
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