Customer Service Social Media

Laraih Shumate

n 539-***-**** n *********@******.***

Licensed Esthetician Skincare Consultant Customer Service Professional Professional Summary

Licensed Florida Esthetician dedicated to delivering exceptional skincare, wellness, and client experiences. Currently with Allora Day Spa in Orlando, bringing eight months of professional spa experience performing customized skincare treatments and consultations. Certified in facials, waxing, dermaplaning, and brow & lash lift and tint. Also serving as an online skincare consultant for Oliveda International, a European wellness brand, specializing in virtual consultations, product education, and social media engagement. Combines a refined esthetic skill set with four years of hospitality experience (2020–2024) across Darden Companies, Uncle Julio’s, and Disney Springs, developing strong interpersonal, multitasking, and client care expertise. Known for professionalism, attention to detail, and a genuine passion for helping clients look and feel their best.

Licenses & Certifications

1 Licensed Esthetician — State of Florida

2 Certified in Facials & Skincare Analysis

3 Waxing Certification

4 Dermaplaning Certification

5 Brow & Lash Lift + Tint Certification

6 Product Knowledge & Client Education

Professional Experience

Esthetician

Allora Day Spa — Orlando, Florida February 2025 – Present 1 Deliver customized facial treatments, waxing, dermaplaning, and brow/lash services. 2 Educate clients on effective skincare routines and product usage for lasting results. 3 Maintain a professional, hygienic, and relaxing environment for every client. 4 Support spa retail sales through personalized product recommendations and education. Online Skincare Consultant

Oliveda International — Remote (Europe-based brand) 2023 – Present 1 Conduct virtual skincare consultations tailored to client skin types and goals. 2 Promote skincare and body care products through social media platforms. 3 Build long-term client relationships through consistent, personalized follow-up. 4 Achieved high retail performance by blending product education with authentic engagement.

Hospitality & Customer Service Professional

Various Restaurants (Darden Companies, Uncle Julio’s, Disney Springs, and others) 2020 – 2025

1 Delivered high-quality guest service in both fast-paced and upscale dining environments. 2 Strengthened communication, multitasking, and customer service excellence under pressure.

3 Recognized by management and peers for reliability, professionalism, and client rapport. 4 Developed leadership and teamwork skills while maintaining a strong customer focus. Skills

1 Advanced Skincare & Treatment Techniques

2 Waxing, Dermaplaning, Brow & Lash Services

3 Retail & Product Sales

4 Social Media Marketing & Brand Representation

5 Client Consultation & Relationship Building

6 Time Management & Professional Organization

7 Customer Service & Hospitality Excellence

8 Cleanliness & Sanitation Compliance

Education

Esthetics Program Graduate

Hollywood Beauty Academy — Florida Completed April 2024 References

Available upon request

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