Process Improvement Customer Service
Resume:
SAMANTHA L. JACKSON
**** ******* **. *******, ** 77521
EMPLOYMENT OBJECTIVE
Experienced and meticulous background screening professional with over 9 years of expertise in employment verification, criminal background checks, and academic credential validation. Eager to leverage my investigative strengths and process improvement skills within a dynamic, results-oriented employment screening team.
STRENGTHS
Research: Proficient in using various methods to find answers or solutions.
Inquisitive: Willing to ask questions to the team or manager when unsure or when exploring alternative solutions or processes.
Problem Solving: Capable of discussing problems or situations to develop plans for correction, improvement, or change.
EMPLOYMENT HISTORY
Insperity
Senior Process Coordinator in Employment Screening Services
April 28, 2014 – September 12, 2025
Verified information provided by clients and vendors through employer and candidate calls as well as available databases.
Conducted reference interviews (professional, personal, and supervisory).
Verified the highest level of education attained.
Compiled and verified reports on received information and verified the accuracy of all received documents.
Contacted courts and vendors to verify criminal records validity.
Ensured accuracy and currency of information from vendors.
Gained HR knowledge throughout tenure.
Assigned orders for timely processing.
Learned new processes and assisted others by creating guides and providing walkthroughs.
Collaborated with team members and management to resolve issues and streamline processes to improve turnaround times.
Sport Clips
Hair Stylist
November 27, 2005 – May 27, 2012
Greeted and signed in clients.
Consulted with clients on their needs.
Shampooed, cut, and styled hair.
Stocked shelves and managed inventory.
Maintained a clean and orderly work area.
Collaborated with team members.
Supercuts
Stylist, Manager, and Trainer
January 4, 1999 – November 15, 2005; October 1994 – April 1997
Provided customer service and trained new employees.
Checked clients in and out.
Shampooed, cut, and styled hair.
Consulted with clients and made recommendations.
Managed inventory, payroll, and scheduling.
Trained and assisted new stylists with learning the specific techniques used by the company.
Assisted area supervisor and covered duties during absences.
EDUCATION
Lee College, Baytown, TX
Cosmetology and general studies, 1991 - 2021
MCED Online University
Medical Billing and Coding, Medical Office Administration, 2007
Robert E. Lee High School, Baytown, TX
Graduate, 1988
LANGUAGES
English: Excellent (Read, Write, Speak)
TECHNICAL SKILLS & TOOLS
Background Screening & Verification Tools
•Employment and education verification systems
•Criminal records databases and vendor portals
•Public and proprietary research databases
•Court record search interfaces
Office & Productivity Software
•Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)
•Email platforms (Outlook, Thunderbird)
•Document management and PDF editing tools
Technical Systems & Devices
•Data entry terminals (Mainframe, PDT)
•Peripheral devices (scanners, printers, multi-function machines)
•Standard office hardware and PCs
Web & Internet Proficiency
•Internet research using modern browsers (Chrome, Firefox)
•Secure file transfer and communication tools
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