Customer Support Data Entry

HEIDI FLEISCHER

*********@*******.*** 301-***-**** Glen Burnie, MD 21061

Summary

"Detail-oriented Administrative Professional with 28 years of experience supporting executives and teams through efficient office management, scheduling, and organizational systems. Skilled in streamlining workflows, improving communication, and ensuring smooth daily operations." Education

University of Pittsburgh/University of Madrid, Spain Bachelor of Arts and Business

Skills

Core Administrative Skills

• Office Management

• Scheduling & Calendar Coordination

• Filing & Records Management (digital and paper)

• Document Preparation & Editing

• Data Entry & Database Management

• Multi-line Phone & Email Management

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)

• Google Workspace (Docs, Sheets, Calendar, Drive)

• Office Equipment Operation

• CRM or ERP Software (QuickBooks)

Communication & Interpersonal Skills

• Professional Written & Verbal Communication

• Customer Service & Client Relations

• Internal Team Support & Collaboration

• Handling Confidential Information

• Conflict Resolution & Problem-Solving

Organizational & Professional Skills

• Time Management & Prioritization

• Attention to Detail & Accuracy

• Process Improvement & Workflow Optimization

• Multitasking in Fast-Paced Environments

• Adaptability & Flexibility

Experience

M&M Fleet Maintenance Beltsville, MD

Office Manager

03/2024 – Present

RRR Automotive College Park, MD

Division Manager

10/2011 – 11/2024

• Ensure reliable operation of computer systems.

• Managed scheduling and calendar coordination.

• Handled incoming calls, emails, and correspondence, maintaining professionalism while prioritizing urgent requests.

• Prepared and edited reports, memos, and presentations with strong attention to detail and accuracy.

• Maintained filing systems (digital and physical) to ensure easy retrieval of critical documents.

• Supported office operations by ordering supplies, monitoring inventory, and liaising with vendors.

• Processed invoices, expense reports, and purchase orders to support the finance department.

• Assisted with onboarding of new employees by preparing materials, scheduling training, and ensuring smooth integration.

• Improved office efficiency by implementing [specific software/tool/process], saving [X] hours per week.

• Provided executive-level support with discretion, handling confidential information with integrity.

• Coordinate flow of internal information with other departments.

• Prepare correspondence, presentations, reports, and relevant material for corporate accounts.

• Ensure contract conformance on commercial accounts (Kaiser, DCMPD, Children's Hospital, PG County).

• Answer high volume of incoming calls while handling in-person inquiries from customers.

• Programmed computer system with proper coding for service department.

• Instituted new office procedures to ensure organization. Global Accents, Inc MD

Owner

05/1998 - 10/2011

• Managed 200+ subcontractors.

• Secured and managed large government translation contracts.

• Provided translation and interpretation services to 50+ law firms in DC Metro Area.

• Provided daily management and maintenance of accounts receivables and payables.

• Ensured reliable operation of computer systems.

CyberTrans International, Inc

Washington, DC

Vice President

09/1987 - 05/1998

• Scheduled & assigned work for 200+ subcontractors.

• Managed office staff.

• Translated and managed SECRET security clearance level documents for U.S.Government.

• Assisted with writing and submission of documents for securing government contracts.

• Made decisions regarding payment structures for law firms and customers in private sector.

• Responsible for invoicing and organizing more than 1000 client portfolios.

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