Account Manager Sales

Nikisha Johnson

**** * ******** ** ********, WI *4914

Phone 920-***-**** • E-mail ***********@*******.***

Education

****-**** *** ****** ********* College Appleton, WI

Human Resources-Associate Degree

2011-2012 University of Wisconsin Oshkosh Leadership and Organizational Studies

Professional experience

2017-Present Telmark Sales Solutions Appleton, WI

Business Director/Senior Sales Account Manager

●Responsible for developing and implementing sales plans for regional grocery wholesale and retail accounts – Account maintenance, promotional planning, long and short-term strategies, innovation, etc.

●Owns sales call preparation and internal business planning for assigned retailer(s) includes creating a selling story deck and full analysis of data to provide direction to retailer(s)

●Handle order management process/issues/ EDI/shipping/logistics matters for assigned retailers(s)

●Manages trade funds and makes incremental spending requests – includes building an annual promotional plan with all funds accounted for while adhering to budget

●Creates annual forecasts, actualizes monthly and updates forecast with updates on a weekly/monthly basis.

●Regularly conduct detailed consumption and/or shipment analysis of trends for your retailers – promotional analysis, innovation performance, best sellers, etc. Identify challenges in consumption and suggestions for improvement.

●Cross functional collaboration with various departments as needed to meet retailer(s) goals and needs.

2019-Present Director of Human Resources Telmark Sales Solutions Appleton, WI

Plan, lead, direct, develop, and coordinate the policies and activities of the company,, ensuring legal compliance and implementation of the organizations mission and talent strategy.

●Recruits, interviews, hires new staff

●Oversees the daily workflow of the department

●Provides constructive and timely performance evaluations

●Handles discipline and termination of employees in accordance with company policy

●Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention

●Plans, leads, develops, coordinates, and implements policies, processes, training and initiatives to support the organizations human resource compliance and strategy needs

●Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

●Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management

●Experience with ADP, Paychex and all Microsoft programs

2005-2017 West Revenue Generation Services LLC Appleton, WI

Sales Manager, Revenue Generation B2B Division

My various positions held as a Customer Service Rep, Sales Associate, Sales Support, Client Operations Supervisor and Sales Manager and Sales Director have allowed me to gain extensive and varied experience within the CPG account management field

●Interviewing, Hiring and Termination, training and coaching of employees

●Leadership development and activities

●Working directly with the client to develop, or streamline daily policies and procedures

●Maintaining a vast knowledge of all policies and procedures to assist the

●client and the employees in completing their daily tasks

●Managing and creating policies and procedures to ensure adherence throughout the team

●Conducting regular team meetings to discuss updates, gains and challenges and procedure changes

●Analyzing sales trends in effort to identify key opportunities, gaps and areas for organic growth within the account base

●Coaching and developing associates in sales and support roles in providing full account management services

●Business Plan development

●Peer to Peer development

●Driving continuous employee morale through contests, team activities and team meetings

●Developing strategies to increase year over year sales

●Worked for various well known CPG clients-Kodak, P&G, Duracell, FedEx, L’Oreal, Hugo Naturals, Conair, Naterra

Achievements:

●Tasked by a client to develop and conduct a training project that brought all offline/online work back in-house by the end of January 2014.

●Successfully assisted the client during a transition period by providing training to in house employees on various procedures

●Successfully managed and developed new processes for two program launches within the West CPG Division and one program launch within the B2B division

●Leader of the Quarter for Quarter 4, 2012, 2013 and 2014

●President’s award 2019 – L’Oreal

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