Customer Service Associate

Madyson Capelo-Fine

Land O’ Lakes, FL ***** 727-***-**** *****************@*****.***

Professional Summary

Dedicated and personable Customer Service Professional with 9+ years of experience delivering exceptional support in retail, hospitality, and wholesale environments. Recognized for strong communication, problem-solving, and multitasking skills in fast-paced, customer-facing roles. Highly organized, reliable, and driven to exceed client expectations while fostering positive business relationships.

Professional Experience

Eye Q Eyewear – St. Petersburg, FL

Customer Service Associate July 2023 – Present

• Process high-volume customer orders via phone, email, and online systems with 100% accuracy.

• Verify inventory and coordinate with production to ensure timely fulfillment.

• Create and manage new customer accounts in Sage 100 ERP.

• Design custom eyewear and visual product line sheets for wholesale clients.

• Prepare daily invoices, process credit card payments, and provide proactive customer follow-up.

• Represent company at trade conventions, strengthening brand visibility and client engagement. Abela Story & Co. – Odessa, FL

Senior Store Associate October 2020 – July 2023

• Supported all aspects of store operations, from opening to closing procedures.

• Delivered personalized service and styling support for boutique clientele, building repeat business.

• Processed online and in-person orders with efficiency and attention to detail.

• Managed inventory intake, conducted product photoshoots, and updated POS systems.

• Assisted with marketing events and community outreach to increase store traffic. Brick City Eatery – Lutz, FL

General Manager August 2017 – October 2020

• Helped launch restaurant operations and led daily management of staff, inventory, and cash handling.

• Oversaw high-volume service while maintaining superior customer satisfaction.

• Trained and supervised employees to ensure consistent quality and compliance with company standards.

• Built loyal customer base through friendly service and a strong community presence. Education

Associate of Arts (A.A.)

Pasco-Hernando State College – New Port Richey, FL August 2017 – June 2019

Core Skills

Customer Support • Inside Sales • Order Processing • ERP Systems (Sage 100) • Inventory Control • Retail Operations • Client Relations • Invoicing • Communication • Problem Solving • Time Management

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