Medical Assistant Management

JONATHAN PEREZ

United States Army Combat Veteran; Bilingual With Continued Ongoing Commiment In

Professional Medical Field, Logistics, Inventory Management, Leadership, Management,

Customer Service Excellence, Selfless Service, Initiative, Discipline & Adaptable

Phoenix, AZ 85009

********.*****.****@*****.***

+1-480-***-****

Professional Summary

Highly Professional, Motivated, Dedicated, Initiative, Reliable, Adaptable, Qualified, Selfless Service,

Bilingual Expert

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Professional Clinical Medical Assistant / Crisis Intervention Specialist

Atlas Medical Systems-Phoenix, AZ

May 2025 to August 2025

Take vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately;

Administered medications under the direction of healthcare professionals

Performed basic laboratory tests including collecting specimens and conducting routine tests;

Managed patient medical records by accurately documenting information in electronic health record

systems;

Scheduled appointments for patients, coordinating with other departments as needed;

Assisted physicians and nurses in patient examinations, procedures, and treatments;

Prepared examination rooms by ensuring cleanliness and stocking necessary supplies;

Provided exceptional customer service to patients by addressing inquiries and concerns promptly and

professionally;

Educated patients on medication instructions, post-treatment care, and preventive measures;

Assisted with minor surgical procedures by preparing sterile equipment and assisting during the

procedure itself;

Maintained inventory of medical supplies and equipment to ensure availability when needed;

Collaborated with insurance companies to verify coverage eligibility for patients' medical services;

Coordinated referrals to specialists or other healthcare providers based on physician recommendations;

Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times;

Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare

regulations;

Contributed to a positive work environment through effective communication with colleagues;

Aided in training new medical assistants on office protocols and clinical procedures;

Closely monitored inventory levels of vaccines or medications requiring special storage conditions;

Responded quickly during emergencies or urgent situations within the clinic setting;

Served as a liaison between patients/families and healthcare providers to facilitate smooth

communication flow;

Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation

and retrieval of patient information!

Maintained a clean and organized work area to ensure safety and efficiency in daily operations;

Assisted with patient billing processes, including verifying insurance coverage and submitting claims;

Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting

with wound care;

Collaborated with the pharmacy department to ensure timely prescription refills for patients;

Achieved XX% improvement in patient satisfaction scores through attentive and compassionate care;

Safely disposed of biohazardous waste materials according to established protocols;

Managed multiple tasks simultaneously while maintaining attention to detail and accuracy;

Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or

those experiencing distressing situations;

Counseled patients on lifestyle modifications such as diet, exercise, smoking cessation, or medication

adherence;

Contributed to quality improvement initiatives by participating in audits or data collection projects;

Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare

regulations;

Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in

reduced wait times for patients;

Collaborated effectively within interdisciplinary teams to provide comprehensive patient care plans;

Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently;

Educated patients on proper use of medical devices such as crutches, braces, or nebulizers;

Utilized positive reinforcement techniques to promote desired behaviors and reduce challenging

behaviors;

Maintained accurate documentation of client progress, session notes, and behavioral data records;

Demonstrated flexibility in adapting interventions based on individual needs and preferences;

Assisted in crisis management situations, following established protocols and ensuring the safety of all

individuals involved;

Closely monitored client's response during interventions/programs making necessary adjustments when

needed.

Professional Supervisor/Phlebotomist/Donor Support Technician/Donor

Screening

CSL Plasma-Phoenix, AZ

November 2023 to August 2025

Operations Management: Supervise day-to-day plasma center operations and staff to ensure efficient

plasma collection;

Staff Supervision: Provide clear and consistent instructions, conduct meetings, and communicate

performance expectations to the staff;

Donor Flow & Wait Times: Work with Group Leaders to facilitate donor movement through the center,

minimizing wait times;

Staffing & Performance: Monitor staff attendance, time cards, and overtime utilization, and participate

in performance appraisals and coaching.

Process Improvement: Investigate errors and recommend improvements to center processes;

Compliance: Ensure adherence to Standard Operating Procedures (SOPs) and all Health, Safety, and

Environmental (HSE) policies, including those from the Occupational Safety and Health Administration

(OSHA);

Work Environment: Maintain a clean, safe, and efficient work environment.

Staff Development: Assist with maintaining employee training files and support the recruitment and

selection of center staff;

Expertise in sterile technique, Performing precise phlebotomy with little to no discomfort to donors

achieving successful and accurate collection of blood/plasma in various high volume, high capacity, fast

pace centers, medical clinics and hosptitals;

Use of sterile technique to draw samples, and use heat sealer to maintain the integrity, sterility and

quality of plasma/blood samples; Accountable, accurate and legible data entry, data recording and

maintenance of data in charts, records as outlined in S.O.P's.

Manage & documentation of biohazard waste disposal logs;

Conducts daily calibration of equipment according to Center S.O.P & P.O.P;

Maintain clean efficient work environment also ensure sufficient operating supplies and forms are

available as needed;

Strict adhering to all policies & procedures; Strict confidentiality of all personnel, donor and center

information;

Collect whole blood and plasma samples for specific testing per medical directives.

Supervise, train and coaching phlebotomy technicians.

Professional Store Manager/Sales Manager

Chevron Extra Mile-Phoenix, AZ

March 2025 to June 2025

3 Month Temp Position for;

Further advancement to solidify Managerial Skills and Performance;

End of day reports and safe counts, along register counts, leveling of registers;

Investigating money shortages and cashier cash handling errors, correct with retraining and/or

disciplinary action;

Above and beyond customer service, with exceptional problem-solving and deescalation techniques to

main customer satisfaction;

Determine work assignments and priorities, as well as communicating task to delegate and the status

of delegated task completion.;

Devise and optimize implementation of modern ways to optimize inventory control procedures, sales,

and precise cash handling;

Deligent attentiveness of GMPs, F.I.FO. of all inventory to include: perishables, first aid supplies, non-

perishables, and OTCs;

Determine work assignments and priorities, as well as communicating task to delegate and the status

of delegated task completion.;

Receiving shipments with disciplined accurate counts to match packing slips, inspection of inventory

received for damages or missing items.

Professional Shift Manager

Walgreens-Phoenix, AZ

December 2022 to June 2023

Seasonal 7 Months- Strengthening Supervisory Skills;

Opening and closing of location in absence of store manager;

Above and beyond customer service, with exceptional problem-solving and deescalation techniques to

main customer satisfaction;

Determine work assignments and priorities, as well as communicating task to delegate and the status

of delegated task completion.;

Devise and optimize implementation of modern ways to optimize inventory control procedures, sales,

and precise cash handling;

End of day reports and safe counts, along register counts, leveling of registers;

Investigating money shortages and cashier cash handling errors, correct with retraining and/or

disciplinary action;

Deligent attentiveness of GMPs, F.I.FO. of all inventory to include: perishables, first aid supplies, non-

perishables, and OTCs;

Quality assurance implementation.

Training, Re-training and coaching of subordinates/employees

Professional Assistant Manager

Kroger/Frys-Phoenix, AZ

July 2022 to December 2022

Seasonal 5 Months

Quality Assurance;

Deligent attentiveness of GMPs, F.I.FO. of all inventory to include: perishables, first aid supplies, non-

perishables, and OTCs;

Determine work assignments and priorities, as well as communicating task to delegate and the status

of delegated task completion.;

Receiving shipments with disciplined accurate counts to match packing slips, inspection of inventory

received for damages or missing items.

Use of various forklifts and pallet jacks;

Above and beyond customer service, with exceptional problem-solving and deescalation techniques to

maintain customer satisfaction at the highest level.

Professional Office Manager/Site Coordinator

Aspen University School Of Nursing Higher Education-Phoenix, AZ

December 2021 to July 2022

Management, Supervise and Leadership

Priority in well being and safety of all staff and students.

Training Medical Support Staff and Collaborates with Physicians, Mid-Level Providers, Nurse/ Nurse

Managers.

Oversee and support the effective running of the University front office including all administrative

personnel.

Created efficient and organized scheduling for professors, students and all support staff.

Maintained and implemented detailed class scheduling, training, including laboratory hands-on training

to reflect real life career duties per National / State laws and regulations.

Deligent and attentive inventory tracking of all supplies needed to ensure professors have all tools to

instruct / teach at the highest levels. Including students to have at their hands the latest tools for them

to reach the furthest levels of their careers after graduation.

Professional Lead Correctional Health Technician

Maricopa County Correctional Health-Phoenix, AZ

June 2021 to January 2022

Covid 19 pandemic contract;

Support, oversee, monitor, along with training medical support staff and collaborates with physicians,

mid-level providers, nurse managers;

Determine work assignments and priorities, as well as communicating task to delegate and the status

of delegated task completion.;

Manage, review, and update outcome of patient data findings;

Maintain timely, ongoing verbal communication in order to assure good care of patients;

Oversee and support the effective running of the clinic;

Responsible for collecting, collating and entering required data information into the applicable database

or format in an accurate and timely manner;

Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and

patient dignity;

Manage medical supply inventory on a daily basis including orders and stocks supplies;

Assists any patient with wound care and personal hygiene as needed;

Strict adherence to keeping a clean, orderly, and safe functional work environment;

Escorts and monitors patients to off-site appointments;

Phone coverage and triage of calls when necessary;

Exceptional performance of medical assistant duties at county correctional center;

Screening Potential Admissions by verifying criteria has been met, request TB clearance(chest x-ray)

along with injection site reaction;

Verify hospital administration clearance, Send Information via e-mail to Administration/Physicians for

review/evaluation.

Professional Medical Coordinator/Medical Assistant

Circle the City Health Care for The Homeless-Phoenix, AZ

July 2020 to July 2021

Covid 19 pandemic contract;

Obtained and maintained AZ DOT License for driving operating of Outreach Mobile Clinic to various parts

of the valley to provide healthcare,

Supervise along with training Medical Support Staff and Collaborates with Physicians, Mid-Level Providers,

Nurse/ Nurse Managers throughout each shift to determine work assignments and priorities, as well as

communicating task to delegate and the status of delegated task completion;

Review and correct outcome of patient data findings;

Maintain timely, ongoing verbal communication in order to assure good care of patients and the effective

running of mobile clinic & primary clinic site;

Responsible for collecting, collating and entering required data and information into the applicable

database or format in an accurate and timely manner,

Treats each patient in a manner that preserves and supports patient confidentiality, patient rights, and

patient dignity;

Checks inventories on a weekly basis, orders and stocks supplies;

Assists any patient with personal hygiene as needed, performs other duties as required with Initiative;

Monotors, assures a clean, orderly, and functional safe work environment;

Escorts patients to off-site appointments as assigned or delegates in efficient manner; Coordinates

patient transportation;

Phone coverage and triage of calls when necessary;

Performs additional duties as driver when assigned to mobile clinic;

Screening Potential Admissions by Verifying criteria has been met, request TB clearance(chest x-ray),

Verify hospital administration clearance,

Request medical records efficiently, including PICC line information;

Verify insurance information if applicable, Update patient report forms, vital sheets, with strict detail;

Assist practice management when necessary.

Professional Assistant Inventory Manager

Napoleon-Lynx NSW-Phoenix, AZ

September 2018 to September 2019

Professional, Strict, and Extreme Attention to Detail in all Inventory Counts weekly, monthly & annually;

Cross trained in administration management;

Consistent above and beyond customer service;

Devise & optimize implementation of modern ways to optimize inventory control procedures, sales, and

precise cash handling; Inspect all levels of business supplies and raw material to identify shortages;

Ensure product stock is adequate for all distribution channels for imperative continuous cover of direct

demand of all customers/clients;

Excellent recording of daily deliveries and shipments to reconcile inventory;

Manage & use of software to monitor demand along with documentation of characteristics of inventory;

Deligent order placement to replenish stock

avoiding insufficiencies or excessive surplus; Analyze data to anticipate future needs; Evaluate suppliers

to achieve cost-effective deals and foremost maintain trust relationships;

Collaborate with warehouse leadership & employees along with other staff to ensure business goals are

met;

Report to upper management on stock level issues;

Train, supervise and orientation of new employees on correct Good Manufacturing Practices (GMPs,)

F.I.F.O;

Diciplined & diligent inventory rotation, restocking.

Professional Front/Back Office Medical Assistant

Desert Family Physicians-Mesa, AZ

January 2017 to February 2018

Post payments, Cash Handling, makes sales and charges to patient accounts participated in billing

process.;

Facilitated insurance verification and input data in a timely manner;

Control and create physician correspondence; Profesionally triage all calls and inquiries in efficient

manner and prioritize based on medical emergencies;

Manage scheduling appointments & greet patients;

Diligent verification of multiple insurance coverage prior to patient appointment and medical

examinations,

Front office administrative management;

Daily incoming/outgoing phone calls with various diagnostics centers keeping confidential patient results;

Strict quality control, management, ordering, temp control of all vaccines;

Precise maintaining of medical records, to include scanning all documents into EMR -Athena-Net;

Strict detailed completion of all health examination forms and updating all vaccinations in patient records;

Managed and maintained medical office housekeeping;

Management of appointments and outpatient procedures;

Setup and escort patient to examination rooms;

Interview patients and measured vital signs, such as pulse, temperature and blood pressure with

attention to detail with high accuracy; Provided administrative support to medical office when requested

or self identified

Precise filing and maintaining office payment log.;

Maintained patients appointments, according to physicians schedule in event of a physician call out or

personal matter;

Handle data and completed entry tasks efficiently & accurately;

Maintained utmost confidentiality of patient information per HIPPA;

Effective and diligent posting charges and collecting co-payments precisely;

Manage and oversee all responsibilities of running check in and check out areas in medical office;

Computerized medical records management using various EMR systems;

Consistent professional on time management of opening medical office;

Secure medical office at the close of each day.

Combat Medical Logistics Specialist/Combat Field Medical Specialist

U.S. Army-Fort Bliss, TX

June 2006 to November 2016

Above and beyond the call of duty in

O.E.F. (Operation Enduring Freedom) in all Afghanistan cities, provinces, villages and F.O.B;

Priorty being saving and preserving life in combat, forward operating base hospital, including military

base installations; Combat theater and missions first responder to assess causality to provide First Aid

and Combat Life Saving Aid, Emergency medicine;

Management Experience;

Supervisory Experience;

Team Leadership Experience;

Budget Management;

Documentation/Record Keeping;

Inventory Management;

Distribution/Logistics Management;

Medical Equipment Operation, Maintenance; Packaging & Labeling;

Quality Control Management;

Process Analysis and Improvement; Shipment/Transportation Planning;

Air & Land Cargo Palletizing;

Utilized a variety of Forklifts;

Humanitarian Experience

Winning the hearts and mind of local nationals.

Professional Senior Lab Plasma Processor/Phlebotomist/Donor Support

Technician

CSL Plasma-Phoenix, AZ

June 2015 to June 2016

Perform sterile technique according to OSHA, FDA, and Company S.O.P in performing precise phlebotomy

with little to no discomfort to donor for successful and accurate collection of plasma in a high volume,

high capacity, fast pace center;

Collect plasma samples and moving plasma units to freezer to ensure product quality; Management,

monitoring and logging of freezer & refrigerator temperatures so to immediately inform Management

and Quality Assurance personnel if equipment is not functioning properly;

Ensure plasma units are properly stored and inventoried according to OSHA, FDA, S.O.Ps;

Scan samples into Mail-Docs;

Use of sterile technique to draw samples and use heat sealer to maintain the integrity, sterility and

quality of plasma samples; Accurate and legible recording and maintenance of data in charts, records

as outlined in S.O.P's.

Manage & documentation of biohazard waste disposal logs;

Conducts daily calibration of equipment according to Center S.O.P & P.O.P;

Maintain clean efficient work environment also ensure sufficient operating supplies and forms are

available as needed;

Strict adhering to all policies & procedures; Strict confidentiality of all personnel, donor and center

information

Professional Lab Plasma Processor

Grifols/BIOMAT-Phoenix, AZ

January 2013 to January 2014

Lab processing of plasma in a high volume, high capacity, fast pace center according to OSHA, FDA, CLIA

and Company S.O.P;

Above and beyond bed side mannerism including donor customer service.

Use of sterile technique to draw samples and use heat sealer to maintain the integrity, sterility and

quality of plasma samples;

Efficient scanning samples into Mail-Docs;

Accurate and legible recording and maintenance of data in charts, records as outlined in S.O.P's.

Manage and documentation of biohazard waste disposal logs;

Conducts daily calibration of equipment according to Center S.O.P & P.O.P;

Maintain clean efficient work environment also ensure sufficient operating supplies and forms are

available as needed;

Strict adhering to all policies & procedures; Absolute adherence to HIPPA and confidentiality of all

personnel, donor and center information;

Collect plasma samples and moving plasma units to freezer to ensure product quality; Management,

monitoring and logging of freezer and refrigerator temperatures so to immediately inform Management

and Quality Assurance personnel if equipment is not functioning properly;

Professional Internship/Externship

HealthSource Of Arrowhead Diane Sirdch DC-Peoria, AZ

January 2010 to June 2010

Conduct therapeutic ultrasounds;

Electrical stimulation therapy;

Decompression table therapy;

Heat therapy;

Physical therapy exercises & stretching;

Cervical adjustments;

Interview, record, update and manage patient medical history, vitals, and test results in paper medical

records & EMR systems;

Prepare treatment rooms for examinations;

Assist patient to examination rooms and prepare them for the physician;

Educate, prepare and administer medications as directed by a physician;

Explain treatment procedures;

Collect, log, and prepare laboratory specimens for testing;

Education

Medical Office Management (Medical Assistant)

Apollo / Carrington College-Phoenix, AZ

June 2009 to June 2010

Diploma

Bel Air High School-El Paso, TX

May 2006

Skills

• Military

• Customer service

• Order entry

• Microsoft Outlook

• Heavy lifting

• Employee Orientation

• OSHA

• Microsoft Office

• Profit & loss

• CPR

• Communication skills

• English

• Shift management

• Quality assurance

• Medical records

• Human resources

• Warehouse management system

• Transportation Planning

• Assembly

• Experience Administering Injections (10+ years)

• Data management

• EMR systems (10+ years)

• Management (6 years)

• Forklift

• Experience with children (6 years)

• Research

• Computer literacy

• Insurance Verification

• Vital signs (10+ years)

• Recruiting

• Mentoring

• Continuous improvement

• Customer relationship management

• Clerical experience

• Operations management

• Manufacturing

• Typing

• Laboratory experience

• Logistics (10+ years)

• Microsoft Word

• Data collection

• Marketing

• Team management

• Leadership

• Laboratory experience (6 years)

• Warehouse experience (10+ years)

• GPS

• Cash handling

• Payroll

• Phlebotomy (10+ years)

• Administrative Experience

• Warehouse management

• Medical office experience (10+ years)

• Childcare

• Cash register

• Retail sales

• Sales

• Leadership (10+ years)

• Medical Scheduling

• Venipuncture (10+ years)

• Account management

• Hospitality

• Quality control

• Security

• Practice Management

• Patient Care

• Front desk

• Computer skills

• Cooking

• Microsoft Excel

• Inventory control (10+ years)

• Interviewing

• HIPAA

• Property management

• Medical terminology

• Writing skills

• Conflict management

• Triage

• Customer Service (10+ years)

• Athenahealth

• Medical Terminology (10+ years)

• Store management

• Clerical Experience (6 years)

• Quality Assurance (10+ years)

• Anatomy Knowledge

• HIPAA (10+ years)

Languages

• Spanish - Fluent

• English - Fluent

Military Service

Branch: United States Army

Service Country: United States

Rank: E6-Staff Sergeant

May 2006 to November 2014

O.E.F

OPERATION ENDURING FREEDOM

AFGHANISTAN

Commendations:

AFGHANISTAN CAMPAIGN MEDAL WITH CAMPAIGN STAR

ARMY COMMEDATION MEDAL 2

NATIONAL DEFENSE SERVICE MEDAL

AFGHANISTAN CAMPAIGN MEDAL

GLOBAL WAR ON TERRORISM SERVICE MEDAL

HUMANITARIAN SERVICE MEDAL

ARMY SERVICE RIBBON

OVERSEAS SERVICE RIBBON

ARMED FORCES MEDAL WITH "M" DEVICE

NATO CAMPAIGN MEDAL

C.M.B.

Certifications and Licenses

Driver's License

November 2009 to Present

ACTIVE

CPR/BLS

September 2020 to September 2022

1. National CPR Foundation Provider Card

• Infant Child, Adult

• ID# 57983

1. BLS for Healthcare Providers and Professional Rescuers

• Brad Leakey CPR PLUS+

• Registry No. #27399

• Training Center ID CPRP19

Contact this candidate