Customer Service Operations Manager
Resume:
Mar/****-Present
Sept/****- Oct/2022
Karina Luevano
**** * ****** ***, *** Vegas NV 89101
***********@******.***
Professional Summary
Accomplished all my responsibilities as a scan coordinator, being number one in the region, which allowed me to become an Operations Manager, which came with bigger responsibilities and new expectations, but what is a work atmosphere without challenging yourself. I also have a great Customer Service experience due to all my communication with vendors and sales representatives. My customer service experience was so exceptional that it provided me with a great opportunity to secure a new role in accounts payable and accounts receivable.
Work Experience
Accounts Receivable (AP) & Administrative Assistant ImageFirst, Las Vegas
Maintaining a close relationship with customers through A/R Making collection efforts via phone calls and email, and noting accounts accordingly. Communicating with customers to resolve billing and payment issues, creating and printing weekly invoices
Running daily Credit Card Payments
Researching vendors' invoices for accuracy, securing approval, and forwarding them for final payment.
Monitoring and following up on A/P payment history, Data Entry, Payroll entry. I also ensured I was on track with getting our invoices coded so they could be paid on time. Administrative Assistant Responsibilities:
Welcoming and assisting visitors who walk into the company. Answering and directing any incoming call.
Sorting mail and sending out any mail or packages to important documents. Supporting HR with onboarding and documentation.
Ordering and maintaining office supplies.
Scan Coordinator
El Super, Las Vegas
Responsible for maintaining overall price integrity in the store. Conduct weekly prices, making sure they are up-to-date. Generating weekly ad prices
Making sure that all UPCs were active.
Operations Manager
El Super, Las Vegas
Responsibilities included maintaining the cycle count. Class of 2014
Making sure we had the correct inventory.
Handling vendors with their P.O.s
As an Operations manager, I was also required to walk the floor most of the time, and because of that I would help out customers with any questions and which allowed me to have great customer service and
knowing how to resolve any issue efficiently with customers. Skills
Operations management
Excel, Microsoft ware, Microsoft OneDrive, QuickBooks Heartland
Customer service
Bilingual
Staff management
Data Entry
Oracle
Arriba
Coupa
Invoice Entry
Education
High School Diploma
Dominguez High School - Compton, CA
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