Customer Service Representative
Resume:
Navisha Cheema
Customer Service
Contact
Address
Toronto, ON L4l 6t6
Phone
*************@*******.***
Skills
Customer engagement
Effective problem resolution
Focused listening
Expertise in product features and benefits
Prioritization and scheduling
Timely issue resolution
Proficient in call handling
Customer service expertise
Data gathering
Decision-making
Team collaboration
Customer issue management
Languages
English
Hindi
Punjabi
Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Work Experience
2020-01 - 2024-03
Administrative Assistant
Pearson Airport Toronto, Toronto
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Manag filing system, entered data and completed other clerical tasks.
Conducted research for project proposals, compiling information that supported winning bids.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Performed research to collect and record industry data.
2019-12 - 2020-01
Customer Service Officer
Lost and Found Department (PEARSON AIRPORT TERMINAL 1), Toronto, Ontario
Resolved customer complaints with empathy
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Managed approximately 30 incoming calls, emails, and faxes per day from customers.
2016-01 - 2019-11
Access Control Officer
ASP INC. (TORONTO PEARSON AIRPORT)
Supported business operations by granting appropriate access permissions to employees and visitors, based on their roles and requirements.
Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
Supported event security efforts by coordinating access control measures, ensuring a safe and enjoyable experience for all attendees.
Assisted in the development of security protocols, contributing to a comprehensive approach towards asset protection.
Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
Collaborated closely with team members during shift changes ensuring seamless transitions between shifts for optimal coverage.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
2013-01 - 2015-12
Customer Service Cashier
A&W® Restaurants (PEARSON AIRPORT), Toronto, Ontario
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Processed customer orders and accurately handled payment transactions.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Answered product questions using knowledge of sales and store promotions.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Master of Computer Applications: COMPUTERS
LOVELY PROFESSIONAL UNIVERSITY - INDIA,PUNJAB
Bachelor of Computer Applications: COMPUTERS
LOVELY PROFESSIONAL UNIVERSITY
SECURITY AND FIRST AID
GF1
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