Customer Service Data Entry
Resume:
KENNEDY POWERS
S U MMARY
Recent graduate with a degree in accounting with a passion for problem solving. I am a personable and dedicated customer service representative with extensive remote experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned. Enthusiastic client services professional with strong background directly interfacing with industry customers.
E X P E R I E N C E
Customer Service Supervisor
Spectrum Remote August 2023 - February 2024
• Cross trained in multiple departments to know all company needs and train new employees.
• Processed customer service requests via phone support and email support.
• Customized CRM using the most up-to-date tools (i.e., workflows, triggers).
• Noted customer correspondence in CRM to track requests, problems and solutions.
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
• Worked with internal teams to understand business needs and changing strategies.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
• Recruited qualified personnel when needed for open positions within the department.
• Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents. Risk Adjustment Representative
Humana Medical Remote July 2020 - September 2023
• Performed administrative tasks and assisted in executing business solutions.
• Followed standard policies/practices that allow for opportunity interpretation and independent discretion.
• Conducted quality insurance audits of medical records and ICD-9/10 codes.
• Ensures coding was accurate and properly supported by clinical documentation.
• Successfully entered data into company database and validated the accuracy of valuable company information
• Used and analyzed data from automated information aggregators to update the database
• Generated data reports, enter company findings into the database and perform backups
C O N T A C T
**************@*****.***
Smyrna, GA 30080
S K I L L S
• Efficient and Detail-Oriented
• Strong written and verbal
communication
• Strong time management and
analytical skills
• Technical Support
• Medical Insurance Rep
• Supervisory Experience
• Email Support
• Salesforce
• Zendesk
• Understanding Customer Needs
• Creative Problem Solving
• Call Documentation
• Order and Refund Processing
• Data Entry
• CRM Software
• LiveChat Support
• Shipping and receiving
understanding
• Remote Office Availability
• Billing
• Call Center Operations
• Account Authorizations
• Employee Scheduling
• Payment Processing
• 60 wpm Typing Speed
• Administrative and Office Support
• Inbound and Outbound Calling
• Microsoft Office expertise
E D U C A T I ON A N D
T R A I N I N G
Associate's degree
San Juan College
• Supported data entry across departments as requested, switching promptly to new projects.
• Collaborated with other departments within the organization to resolve any outstanding issues with customer accounts.
• Maintained accurate records of all financial transactions in the company's accounting software system.
Customer Services Representative
Moore Logistics Remote February 2018 - June 2020
• Assisted staff with resolving complex customer issues and implementing targeted solutions
• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
• Documented customer correspondence in CRM to track requests, problems and solutions
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Guided customers through troubleshooting, navigating the company website, using the products or service using digital tools
• Assisted customers by providing confirmations, answering questions and offering general information.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Answered 222 calls per shift to assist with customer questions and concerns.
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