Customer Service Call Center
Resume:
Phoebe Barron
Savannah, GA *****
********@*****.***
Professional Summary
My name is Phoebe, I am a highly organized Customer focused professional with over 20+years in delivering exceptional support in customer services, credit services, and data entry roles. Proven ability to resolve complex customer issues with efficiency, and empathy, manage high volume data with accuracy. Known for strong communication, attention to detail, and commitment to maintaining service excellence. Adept at handling sensitive customer inquiries, and managing financial transaction. I have managed inbound/outbound calls and emails related to account support, and trouble shooting. I will provide prompt, and courteous assistance to customers regarding billing, payments, and account issues, seeking to leverage expertise in a remote role that values accuracy, accountability, and customer satisfaction. Work Experience
Business Operations Manager/ Administrator
Juz Dump It Clean Up & Junk Removal LLC-Central Square, NY September 2023 to July 2025
• Managed a calendar of appointments, ensuring efficient scheduling and minimizing downtime
• Effectively communicated with customers to gather necessary information for service requests
• Provided exceptional customer service by addressing inquiries and concerns in a timely manner
• Collaborated with technicians to prioritize and schedule repairs based on urgency and availability
• Maintained accurate records of all service appointments, including details of services requested and performed
• Implemented an appointment reminder system, reducing missed appointments by XX%
• Assisted in resolving scheduling conflicts or issues that arose during the appointment process
• Coordinated with parts department to ensure availability of required parts for scheduled repairs
• Developed strong relationships with customers through personalized interactions and attention to detail
• Performed regular follow-ups with customers after their service appointment to ensure satisfaction Bookkeeper/Receptionist
Hair Care-Newark, NJ
June 2011 to July 2023
• Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
• Performed monthly bank reconciliations to verify the accuracy of financial data
• Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements
• Maintained general ledger entries for all company transactions in accordance with accounting principles
• Assisted in the preparation of annual budgets by providing detailed financial reports and analysis Customer Service Representative
1-800 Radiator &A/C-Benicia, CA
February 2008 to April 2011
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
Customer Service Representative/ Credit Service Specialist Providian Financial-Cordelia, CA
May 2004 to January 2008
• Provided exceptional customer service, resolving an average of XX customer inquiries per day with a 95% satisfaction rate
• Demonstrated product knowledge and effectively communicated features and benefits to customers, leading to a XX% increase in upsells
• Managed a high volume of inbound calls from customers, addressing concerns and providing solutions within established timelines
• Achieved highest conversion rate among team members by consistently identifying opportunities to upsell products or services during customer interactions
• Served as subject matter expert on company products/services, assisting both colleagues and customers with complex inquiries or technical issues
• Increased overall customer satisfaction scores by implementing proactive outreach initiatives such as post-purchase follow-ups and personalized recommendations
• Managed a portfolio of commercial accounts, ensuring timely collection of outstanding debts
• Implemented effective strategies to reduce delinquency rates and improve cash flow
• Negotiated payment plans with clients to resolve overdue balances and prevent further escalation
• Conducted thorough research and analysis on customer accounts to identify potential risks and develop appropriate collection strategies
• Collaborated with sales teams to address billing discrepancies and resolve customer disputes in a timely manner
• Maintained accurate records of all collections activities, including phone calls, emails, and correspondence
Education
High school GED
Fairfield Adult School-Fairfield, CA
September 1993 to June 1994
Skills
• Attention to detail
• Data entry
• Bookkeeping
• Administrative experience
• Payroll
• Organizational skills
Certifications and Licenses
Driver's License
Contact this candidate