Dispatch/transportation/customer service

Renay A. Whyno

Bristol, PA ***** 267-***-**** *****.*****@***.***

Objective

To obtain a professional and challenging position where I can utilize my executive knowledge and experience within a diverse and enjoyable environment.

Skills & Abilities

Thrive in dynamic, fast-paced environments with strong multitasking abilities

Work independently; customer-oriented and well-organized

Excellent interpersonal and communication skills with strong customer rapport

Proficient in Microsoft Office (Word, Excel, Outlook), McLeod TMS

Collaborate with software vendors on EDI setup, troubleshooting, and maintenance

Professional Experience

United Rentals, Burlington, NJ Dispatcher September 2017 – Present

• Coordinate daily dispatch operations, scheduling drivers and arranging equipment transport

• Manage emergency field repairs and oversee safe loading/unloading of equipment

• Communicate driver schedules and expectations; manage vacation scheduling

• Source equipment, reconcile invoices with BOLs for outside haulers

• Adapt to scheduling changes and prioritize customer demands

• Collaborate with Inside Sales to ensure seamless order processing and customer service

Silvi Concrete, Morrisville, PA Dispatcher / Customer Service Assistant Manager August 2014 – September 2017

• Lead dispatch operations and ensure timely, accurate delivery of materials

• Maintain strong customer relationships; identify and implement service improvements

• Maximize driver and equipment productivity while maintaining high service standards

DRT Transportation, Lebanon, PA Customer Support Manager August 2011 – July 2014

• Work with customers to ensure that contractual service expectations were met and exceeded

• Handle inside sales and broker communication

• Manage customer service reps and streamline billing processes

• Respond promptly to customer inquiries and manage accessorial charge approvals

Atkinson Freight Lines, Bensalem, PA Customer Service Manager / Assistant Operations Manager

• Managed customer service reps and driver managers/load planners

• Oversaw dispatch compliance and training standards

• Balanced freight, managed trailer pools, and scheduled deliveries/pickups

• Resolved driver delivery issues via Qualcomm or phone

• Handled inside sales and broker relationships to fill daily capacity and backhaul needs

Billing & Driver Payroll Manager – Atkinson Freight Lines, Bensalem, PA

• Processed trip sheets and weekly earnings including vacation/sick pay

• Paid drivers per union contract; resolved payroll discrepancies

• Processed comchecks, Comdata, and daily fuel records

• Imaged shipping orders and BOLs; billed through McLeod Software (manual and EDI)

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