Business Development Client Success

JAMES IRWIN

DIRECTOR OF BUSINESS DEVELOPMENT NATIONAL ACCOUNT

LEADER

BRANDING AND MARKETING EXPERT CLIENT SUCCESS EXECUTIVE Alpharetta, GA 30004 • 770-***-**** • ************@**.*** • www.Linkedin.com/in/jimirwin2025 Professional Summary

Accomplished business development executive, client success leader, and creative marketing champion with a 20-year history of sales leadership, service innovation, and national account management, serving both commercial and government managed care, claims and healthcare systems. Strategic experience in business-to-business (B2B) and business-to-government (B2G) sales channels, marketing, branding and specializing in, but not limited to, medical review and other adjacency services for medico-legal, disability, workers’ compensation and group health claims. Skills

Strategic Sales leadership Business Development

Branding Specialist Strategic Account Growth

Sales Operations HubSpot and Salesforce

Microsoft Office Sales Revenue Forecasting

Contract Analyses Territory Sales Management

Social Media Management Sales Coaching

Work History

National Head of Client Success, 12/2024 to 8/2025 PeerLink Medical, LLC – Atlanta, GA.

• Executive Sales Director for PeerLink Medical. As Head of Client Success, I am the first executive level sales leader hired in the company's 12-year history, entrusted with creating an entire forward- thinking sales and marketing system for the company.

• Reporting directly to the CEO and CFO, my role was multifaceted, requiring project management, executive team building, fiscal discipline, budgetary accountability and segmented planning to align new sales infrastructure implementation with marketing efforts, agency selection, CRM adaptation and new business development forecasting.

• Successfully completed a grass-roots rebranding project including detailed internal review of all departments, SWOT analyses, go-forward services and market expansion, sales targets, and sales plan development. I also carefully crafted a comprehensive repositioning brand book draft with communication pillars, buyer persona narratives, and branding guidelines based on operational capabilities and company goals.

National Account Executive, 08/2021 to 11/2024

MES Solutions – Woburn, MA.

• Meticulously spearheaded contractual oversight, and organic expansion, along with compliance and retention responsibilities for 10 large national IME and Peer Review programs, involving disability, workers compensation and liability client types.

• Consistently closed complex deals and won 13 new B2G contracts from 2022-2023 within the county, state, and federal government pension disability procurement space.

• Fluent in all phases of the RFP process from proposal through negotiation, and closure. Vice President of National Field Sales, 05/2017 to 08/2021 ExamWorks Compliance Solutions – Atlanta, GA.

• Executive sales architect responsible for integration and consolidation of two unique sales teams into one, following separate acquisitions. Manifested accountability, brand identity cohesiveness, and performance goals for the sales team, while retaining 100% of client base.

• Improved and developed efficiencies to advance the sales CRM platform by partnering with the technology team to develop and improve production analytics, visibility, and improve client facing reporting data including account referral production and revenue drivers.

• Engineered final delivery of RFPs and new contract negotiations, along with client stewardship meetings, and quarterly reviews with other senior executive leadership. Regional Director of Sales & Service, 07/2014 to 05/2017 MES Solutions – Southeastern, US.

• Developed robust IME and Peer Review sales opportunity pipelines for 8 Regional Account Executive direct reports across the Southeast and Southwest with more than 2M in potential.

• Routinely performed field rides, mentorship and coaching sessions, and orchestrated local client meetings and events with the Account Executives across 15 states.

• Responsible for annual marketing, conference, and travel budgets for sales of more than 500K PY.

• Optimized team performance by dissecting sales revenue, referral and service metrics to identify successes and areas for improvement to achieve ideal personnel and resource allocation. Regional Account Executive, 11/2004 to 07/2014

MES Solutions – Southeastern, US

• Fostered new regional IME and Peer Review relationships while also managing several national program clients at the regional and local level.

• Consistently achieved sales quota over 100% in multiple years as an Account Executive.

• Recruited more than 20 new doctor providers to increase network options for clients and to increase referrals while strengthening the MES physician network.

• Attended trade shows, conferences, and client stewardship meetings with management and national sales managers.

Education

BA: Economics, 05/1994

Virginia Tech - Blacksburg, VA

Alpha Kappa Psi Business Fraternity, 92-94

Activities & Interests

I enjoy supporting St. Aidan's Episcopal church and spending time with my wife and two beautiful children in numerous sports activities. I am also an avid golfer, gardener, cooking enthusiast, and volunteer at our children's schools.

Volunteer work

• Support animal welfare, caring for animals and facilitating adoption with our local rescue programs and the Dekalb County, GA. animal shelters

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