Customer Service Level Sales
Resume:
Edward Boler
Peoria, AZ *****
*********@*****.***
Professional Summary
I'm highly skilled at leading and selling products or services! I've honed my expertise over 10 years, as a high level sales closer. My forte lies in managing client relations and ensuring exceptional customer experiences, resulting in swift deal closures. I'm recognized for building lasting connections with clients, turning transactions into enduring partnerships. As a strategic problem solver, I excel in resolving customer concerns with innovative solutions. Equipped with strong communication and interpersonal skills, I'm poised to drive outstanding results as your go-to sales leader. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Housing CCS
CRS-Phoenix, AZ
May 2024 to October 2024
• Supported property claims operations by negotiating payment arrangements and reducing outstanding balances on repair related accounts.
• Handled 80+ daily inbound/outbound calls from policyholders, adjusters, and third-party representatives.
• Resolved escalated disputes involving coverage, estimates, and payment delays while maintaining compliance standards
Executive Sales Representative
Zippy Auto-Scottsdale, AZ
January 2022 to March 2024
• Worked at the customer service station.
• Processed customer concerns and CRM.
• Reviewed customer information for sales team.
• Reported suspected fraud to management immediately.
• Interacted with courtesy and respect at all times. Achievement Highlights:
• Successfully resolved over 95% of customer complaints within 24 hours resulting in increased customer satisfaction.
• Increased sales by 10% through cross-selling and upselling techniques.
• Received multiple recognition awards for outstanding customer service performance. Talent Recruiter
Discount Tire-Scottsdale, AZ
March 2018 to December 2021
• Recruited exceptional talent for Discount Tire store locations nationwide by crafting compelling job descriptions, sourcing candidates, conducting interviews, and assessing qualifications.
• Developed strong relationships with hiring managers and provided expert guidance throughout the recruitment process.
• Assisted in HR functions, including onboarding, orientation, record management, and ensuring compliance with employment laws.
• Streamlined recruitment processes, reducing time-to-hire and improving overall efficiency.
• Achieved high employee satisfaction rates through effective onboarding, orientation, and HR support.
• Stayed current with industry trends and implemented innovative strategies to align recruitment practices with evolving needs.
Contractor Coordinator & Dispatch Recruiter
Sun Valley Properties-Phoenix, AZ
January 2017 to February 2018
• Manage the relationships with clients in the mortgage servicing and property preservation/reo industry.
• Create profitable and long-term relationships with new and existing clients.
• Manage marketing and client acquisitions.
• Supervise and oversee an elevated customer experience to generate a loyal clientele.
• Implement digital marketing strategies which resulted in large growth of the customer base.
• Effectively communicate with and support sales, and administrative teams on a daily basis. Achievement Highlights:
• Successfully managed and retained a high-profile client with over $10M in business revenue per year.
• Improved customer satisfaction by 15% through implementation of a new customer service program.
• Developed and implemented a new digital marketing strategy resulting in a 20% increase in client base.
• Implemented a new training program for customer service representatives resulting in a 30% decrease in customer complaints.
Client Relationship Manager( B2B Sales)
Safe Armor Property Specialists-Phoenix, AZ
April 2013 to December 2016
Directed strategic initiatives for B2B client acquisition and retention, showcasing leadership and organizational excellence.
• Collaborated with key stakeholders and industry partners to implement innovative solutions and cutting-edge technology, demonstrating adaptability and strategic vision in serving B2B clients.
• Monitored and optimized daily operations to ensure optimal efficiency in B2B engagements.
• Effectively communicated critical information, including emergencies, operational adjustments, and schedule changes, to B2B clients and internal teams, maintaining transparency and reliability.
• Cultivated enduring B2B client relationships through personalized and timely service, reflecting a commitment to client satisfaction.
• Achievement Highlights:
• Implemented advanced systems for tracking client engagement metrics, resulting in a 20% increase in operational efficiency.
• Elevated B2B client satisfaction by 25% through the introduction of innovative client service strategies tailored to the unique needs of corporate partners.
• Increased B2B revenue by 15% through strategic negotiation and collaboration with industry partners, showcasing strong negotiation skills and business acumen in the B2B landscape. Education
Business Marketing (College)
Glendale Community College-Glendale, AZ
Skills
• CRM Software
• Salesforce
• Google Suite
• Interviewing
• Cold calling (5 years)
• CRM software
• Cold calling
• B2B marketing (5 years)
• HR sourcing
• Account Management
• Account management
• Relationship management
• Customer Relationship Management
• B2B sales
• Business Development
• Typing
• Active Directory
• Business development
• Merchandising
• Customer service
• Management (6 years)
• Digital Marketing
• Recruiting
• Negotiation
• Inventory control
• Leadership
• Slack
• Data collection (5 years)
• Marketing
• Sales management
• Windows
• B2B sales (5 years)
• Home health
• Upselling
• Sales Management
• Digital marketing
• Customer relationship management
• Sales
Certifications and Licenses
CompTIA A+
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