Customer Service Onboarding Specialist
Resume:
TAKIYAH C. SMITH
Grovetown, GA 404-***-****
RECRUITER
Persistent and optimistic sales and recruiting professional with demonstrated experience evaluating talent. Approaches recruiting with the lens of an entrepreneur which enables strong candidate evaluation, efficient interviews, and quality selection and presentation. Builds strong relationships with internal and external stakeholders which leads to consistent referrals and new business. AREAS OF STRENGTH AND EXPERTISE
• Recruiting
• Interviewing
• Candidate Acquisition
• Sourcing Strategies
• Employee Coaching
• Customer Service
• Pipeline Development
• Candidate Selection
• Talent Management
PROFESSIONAL EXPERIENCE
Kelly Services, Grovetown, GA 2022 to Present
Onboarding Specialist
Facilitate candidate onboarding including drug testing, background screens, payroll set up, and manage 1st 2 weeks on assignment.
Key Accomplishments:
• Manage candidate caseload of up to 40 per week.
• Navigated tricky driving issue by guiding candidate through legal steps needed to pass background check. Bye, Bye Belly, Grovetown, GA 2020 to 2022
Network Marketer
Interviewed clients per week to develop understanding of dietary habits, needs, and overall health. Screened candidates and actively listen to responses to determine solution. Developed reporting for solutions, responded to customer inquiries, documented interactions, and provided an outstanding customer experience. Key Accomplishments:
• Led team of 33 consultants that sell products and build teams.
• Ranked in Top 10 in the company consistently over 2 years.
• Troubleshot wholesaler shipping issue by shipping products directly.
• Created “How To” videos for consultants on product development best practices.
• Facilitated monthly training calls on Zoom for sales methods and client retention. Charles Michael Salon, Augusta, GA 2000 to 2021
Owner
Managed daily salon operations including recruiting stylists, coordinating inventory, preparing work schedules, and facilitating beauty treatments. Processed payments and ensured health and safety compliance. Key Accomplishments:
• Grew from staff of 2 to 8 within 6 months to accommodate growing clientele.
• Established relationship with cosmetology school to expand network of stylists and pipeline of talent for future openings.
• Implemented health and safety protocols in response to COVID-19 pandemic.
• Doubled sales after relocating salon from Atlanta to Augusta.
• Utilized social media including Facebook to attract new customers.
• Reduced turnover after evolving interview process.
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