Customer Service Representative
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JULISSA
SANCHEZ
************@******.***
Bronx, NY 10473
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
PROFESSIONAL SUMMARY
SKILLS
• Team Leadership
• Customer Service
• Goal Setting
• Motivational Leadership
• Decision-Making
Franklin K Lane
Queens, NY • 06/2020
EDUCATION
ACCOMPLISHMENTS
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing. Achieved My Goals by completing The Tasks with accuracy and efficiency.
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WORK HISTORY
Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
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Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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Maintained positive customer relations by addressing problems head- on and implementing successful corrective actions.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
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Monitored workflow to improve employee time management and increase productivity.
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Evaluated employee performance and coached and trained to improve weak areas.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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